Service Improvement Manager

3 days ago

Chadderton, United Kingdom The Guinness Partnership Full time

**About Us**

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a socialor affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homesand improving services.

We have recently embarked on the journey of embedding a culture of Continuous Improvement across The Guinness Partnership. Through this work we are looking to hire a Service Improvement Manager to join our Housing & Neighbourhoods Directorate. This is animportant new role which we are introducing to our structure to help us improve the way we operate and ultimately provide the best service to our customers.

This is a great opportunity for someone to join us at the beginning of this journey. A part of it from inception, you’ll work with managers and their teams as the internal expert on business improvement for your area. You’ll lead and influence improvementsto customer experience, employee engagement and business performance - defining solutions and driving efficiency and quality across the directorate.

In joining us, you’ll be working as part of a dynamic management team who truly value each other’s contributions and innovative ways of thinking. We are brought together by our determination to provide solutions that really improve the way our business operates
- knowing that what we do ensures we can continue to best serve our customers and achieve our social purpose.

**About you**

We’re a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only have demonstrable experience delivering a range of valuable service improvements within customer service or field based functions,but you’ll also have great problem-solving skills, excellent communication skills and a passion for what we do as an organisation. Ideally you will be comfortable using Lean Six Sigma tools and techniques with a proven track record of identifying performanceimprovement opportunities and implementing solutions operational / functional knowledge of Housing Management is also desirable, but not essential.

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