Head of Service Management

6 days ago

Chadderton Greater Manchester, United Kingdom The Guinness Partnership Full time

We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. This permanent, full-time, 35 hours per week vacancy based in our Oldham office has a hybrid working option.

The purpose of the role is to lead the strategic development and operational management of Guinness’s Rent, Service Charge and Customer Accounts service.

Senior management experience in Rent, Service Charge and Customer Accounts management environments.
Proven track record of strategic and operational planning in leading the delivery of high-quality customer focused services.
Exceptional customer and commercial focus demonstrated in personal actions and behaviours.
Experience of leading delivery of measurable improvements in performance and quality.
Experience of leading implementation of significant business change.
Excellent knowledge of Microsoft Office.
Demonstrate the Guinness Leadership and Management Standard.

Broad understanding of the not-for-profit sector, and / or housing sector.
Broad understanding of income recovery / arrears collection industry.

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