Customer Support Specialist
3 days ago
Scoffable is a fast growing company that enables customers to order from their local takeaways online.
Customer service is a key component of our business. You will be at the front line supporting both customers and partner takeaways and restaurants. It can be challenging and fast-paced so we are looking for a passionate individual who is capable of working well under pressure.
Previous customer service experience is not necessary, we believe in hiring the right people with the right attitude and strengths.
**Job Details and Benefits**
- 5 Day Weekly Rota, Primarily Late Shift & Weekends.
- Early (8:00AM to 4:00PM), Afternoon (12:00PM to 8:00PM), Late (4:00PM to 12:00AM).
- Based in Livingston, West Lothian.
- Pension Scheme.
- Private Medical Insurance.
**Key Responsibilities**
- Monitoring orders in real-time to ensure that they are received and accepted by our partner takeaways without delay.
- Demonstrating strong judgement, professional etiquette, analytical and problem-solving skills.
- Creating and maintaining menu data for partner takeaway vendors.
- Reviewing the work of your peers.
- Contributing ideas to improve existing processes.
- Performing supporting administrative tasks.
- Mentoring new team members when required.
**Key Requirements**
- Excellent telephone manner.
- Strong work ethic.
- Exceptional attention to detail.
- Excellent IT and typing skills.
- Strong analytical and problem solving skills.
- Interest and experience in using technology and the Internet with the ability to quickly learn new tools and technologies.
- Ability to effectively communicate and collaborate with a diverse range of people in both written and verbal format.
- Excellent time keeping.
- Ability to work unsupervised.
- Must be able to travel independently to and from work.
**How to Apply**
**Job Types**: Full-time, Permanent
**Salary**: £18,525.00 per year
Schedule:
- 8 hour shift
Reference ID: CSS-10-MAR-22
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