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Front of House Supervisor
2 weeks ago
To supervise the professional greeting of clients and visitors, to the highest standards.
To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
Supervision, recruitment, induction and training of reception team and night staff
Leading, monitoring, motivating and inspiring the team; providing guidance and support.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
On-going development of skills and knowledge for the FOH team
Manage the implementation for any change or upgrade in software systems
Supervise the co-ordination of VIP guests and visitors.
Liaising daily with the Housekeeping team ensuring all special requests and guest requirements are fulfilled.
Completing a detailed handover to night staff when on shift.
To have knowledge of OTA's and reservation systems.
Work closely with Front Of House Manager & Operations Team, taking on duties that they have assigned to you.
Able to be flexible working weekends and late nights.
Manage payroll and rotas working closely with HR department.
Liaise with all building management companies and suppliers.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Free parking
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- BELFAST: reliably commute or plan to relocate before starting work (required)
Work Location: One location
