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Customer Service Advisor

2 weeks ago

Redditch, United Kingdom Workforce Staffing Ltd Full time

**Job Title**: Customer Service Advisor

**Location**: Work from Home

**Salary**: £18,695-£19,120 per annum

**Hours**: Monday to Friday 9am-5pm

Are you looking to join a vibrant, forward thinking and all-round fabulous business?

Do you want to work Monday to Friday 9am to 5pm?

Do you have fantastic communication skills and a curious mind?

Do you want to train and work from the comfort of your own home, with us providing the computer and equipment to get you started?

If the answer is YES, keep reading We have the PERFECT opportunity for you

Our client is an outsourcing partner, who provides customer service and contact centre solutions.

Due to an increase in workload on their residential energy campaigns, they are looking for customer service advisors to join their teams providing first class customer service to their customers.

What's in it for you?

22 days holidays plus bank holidays
Pension scheme
Peer recognition and awards scheme
Wellbeing initiatives like desktop yoga and mental health first aiders
Employee Assistance Programme
Treedom scheme - all employees upon passing probation are gifted a tree to plant in their forest

**Day to day duties and responsibilities**:
Working in a contact centre environment taking inbound calls
Liaison via webchat
Dealing with meter queries, new tariff enquiries, reading and data quality issue

**What will you bring to the role**:
You'll love working with people, interacting with people and being challenged by people
You'll be inquisitive by nature and have a keen eye for resolving data issues
You'll use great communication skills to get the best from a situation
You'll love learning, and take every opportunity to have feedback and use it to improve
You'll be organised and able to manage your own time and workload
You'll enjoy the challenge of working to targets and seeing your performance improve
You'll be comfortable using a PC and speaking over the phone
You will have previous customer service experience either face to face or over the telephone

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. OFF22