Call Handler- Full Time

2 weeks ago


StokeonTrent, United Kingdom Uniting People Full time

**Call Handler**
**£23,000 to £23,500 + Bonus**
**Monday to Friday + 1 in 4 Saturday mornings**
**Full Time/ Permanent**

We are recruiting for a market leading organisation based in Stoke-on-Trent, their office is located close to the train station and also offers free on-site parking.

Within the role you will be handling calls from new and existing customers, building rapport while finding the best solutions for their personal situations.
- **The role does involve working on several different systems at any given time.**_

**Duties**
- Handling inbound and outbound calls to collect overdue payments and arrange payment plans with customers
- Deal with questions, queries
- Quickly determine and understand the needs of customers
- Help the customer reach the best and fairest resolution for their circumstances
- You will be working within a team of 15 agents along with a team leader and team manager
- Accurately updating the system during and after each call
- Ensure company policies are followed
- Working towards KPI's both individually and as part of a team

**Benefits**:

- £500 after 3 months of training
- Up to 35 days holiday including bank holidays
- Gym contribution of £20 per month
- Free onsite parking
- Pension scheme
- Career development
- Employee assistance programme offering support to look after your health and well-being
- Paid time off for volunteering
- Enhanced family leave policies

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,500.00 per year

**Benefits**:

- On-site parking

Work Location: In person


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