Junior Technical Support Assistant

1 day ago

Malvern, United Kingdom The Development Manager Ltd (TDM) Full time

Opportunity information
Salary £14722 per year
Duration 18 months
Advert closing date 20/12/2024
Description
Utelize is on the lookout for a full-time, Junior Technical Support Assistant (Apprentice), to join our dynamic
Service Delivery Team. As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets
for our corporate customer base and for ensuring that we deliver world class support and service.
As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.
We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you
**What you will do**:

- Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users.
- Configure and prepare devices and accessories in accordance with agreed specifications.
- Assist with the on-site distribution of devices where required (UK locations).
- Monitor and maintain accurate inventories of customer device orders and stock levels.
- Assist with checking goods in
- Test devices based on agreed specification.
- Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications.
- Accurately update customer inventory and service records
- Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required.
- Support provisioning and in-life management and technical support of mobile data networking services and routers.
- Complete regular learning and training to develop your skills and knowledge.

Entry requirements
Minimum of 4 X GCSEs grades 9-4 (A-C) including English and Mathematics
Training to be provided
**Digital Support Technician Level 3 Apprenticeship Standard**:
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Things to consider
Skills required
Array
Future prospects
Hours per week 37.5
Working week Mon-Fri 8:30 - 5:00
Apprenticeship standard Digital support technician (Level 3)
Malvern, Worcestershire, England, WR14 3SZ

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