Student Experience Officer

**Position Details**

College of Arts and Law

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £31,396 to £33,966 with potential progression once in post to £38,205

Grade: 6

Full Time, Fixed Term contract up to July 2025

Closing date: 13th October 2024

Travel may be required for this role

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

**'Open House' Drop In Session**:We will be holding an ‘open house’ drop in session at the University’s Exchange building, in Centenary Square, Birmingham, between 10am and 5pm on Monday 30th September 2024. If you’re interested in working at the University of Birmingham and perhaps have a few questions, this is an opportunity to meet colleagues in the Recruitment team. It will be a relaxed and informal event - you can drop in at any time.

**Background**

At the University of Birmingham, students are at the heart of all we do. To support the provision of an enriching and engaging student experience for all students within a specific School or College, that will add value to the students’ experience of the University of Birmingham and their programme of study.

This role will typically manage Administrators supporting the student experience, and will report into an Operations Manager.

**Role Summary**

The University of Birmingham is recruiting a Student Experience Officer to work in the School of English, Drama and Creative Studies based in the College of Arts and Law. This is an exciting opportunity to join a dynamic professional services team designing and delivering a range of academic adjacent opportunities and support. The role combines, planning, direct delivery and evaluation of events and opportunities.

The Student Experience Officer is a member of the College’s Professional Services Team and provides a range of online and in-person events and engagement opportunities to students to students within their School by programme/cohort and horizontal cohort relative to particular protected characteristics.

The post-holder will ensure the College works effectively with feedback via student surveys (e.g. PTES and PRES) and Staff/Student Fora to ensure issues relating to the organisation and management of UG and PGT provision are responded to effectively. There may be occasional evening and weekend work for which appropriate compensation will be given.

**Main Duties**
- Identify the requirements and desires of current students to inform a student experience offering. This is likely to be through feedback, surveys, focus groups, and conversations with students and relevant committees.
- Devise, promote and deliver an engaging annual programme of activities and events that meet the needs of students. This may include trips, residentials, speakers, careers and networking events, or exam support sessions for example.
- Facilitate and promote staff-student committees to foster and develop an interactive community of students and staff that is inclusive and supportive.
- Support students to take ownership of their learning, for example through supporting with system access, promoting scholarship schemes or mentoring opportunities, or developing accessible information about module choices.
- Share communications and act as a key conduit to students, to ensure that everyone is well-informed and knows how they can participate in the school community.
- Contribute to the School or College plan, to ensure the student experience is a prime consideration underpinning the School or College’s approach.
- Support students and refer them to the appropriate support services as required, for example student welfare services.
- Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.

**Required Knowledge, Skills, Qualifications, Experience**
- Qualified to UK level 5 (e.g. Foundation degree, HND) or equivalent
- Relevant experience of working in Higher Education
- Understanding of the institutional structures and ways of working in the College or School
- Experience of supporting students
- Strong understanding of the student experience, issues, and the student lifecycle
- Knowledge and experience of organising events and trips
- Knowledge and experience of communications, including via social media platforms
- Working knowledge of standard Microsoft Office softwareKnowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.

View our staff values and behaviours here

**We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing