Student Support Officer

**JOB DESCRIPTION**

**Job Title: Student Support Officer**

**Job Type**:Full-Time **Salary**:£23,800/year

**Schedule**:40 hour shift **Work remotely**:No

**Start time**: Immediate

**Address**:CECOS House, 84 Barford St, Birmingham B5 6AH
- **The primary purpose of this job role is to; **_
- To support with correspondence to be sent to Student finance England and decisions made
- To collate and file decisions of finance and chase those who are pending.
- To liaise and take action where student finance is not awarded.
- Ensuring all activities and contact is recoded on database

**Key Responsibility 2 -**
- Support with student benefits
- Communication of benefits available at time of induction.
- To report back any new initiatives available to students to support or improve their learning experience.
- To issue exemption certificates depending on circumstances.

**Key Responsibility 3 -**
- Provide Advice and Guidance to Applicants
- Provide advice and guidance on course options to student verbally and in writing. Deal with all internal and external queries concerning the progress and status of students.

**Key Responsibility 4**
- Work closely with Academic department and Marketing attendance team in providing support for those with issues effecting their learning.
- To keep track of and organise the Student Council - Organise and minute meetings on a regular basis, and also update them on new information as instructed.

**Key Responsibility 5**
- To attend the ‘hot liners’ meeting/ regular welfare meetings - to discuss students showing signs or where specific support has been requested.
- To provide follow-up calls for students requiring support.
- To be available to discuss issues with students on request, and support within remit.

**Key Responsibility 6**
- Responsible for registration at the time of induction and communication of support available from the College.
- Support with general admin functions when required in the office.
- Keeping clear communication with Operations Manager regarding student finance and action taken.
- Keep abreast of changes with eligibility and requirements of Student finance & UCAS
- Maintain a thorough knowledge of the college’s policies, including assessment / selection and entry criteria, code of conduct and disciplinary / appeals policy.
- Support the establishing of good working relationships with all stakeholders.
- Contribute to the continuous development and improvement of service provision, including the development of office systems and services, ensuring the high quality of service provided is kept under constant review.
- Maintain good working relationships with other divisions within the office, enabling mutual understanding and support.
- Participate in all Student events/activities, including student enrolment, billing and graduation, as and when required.

Scope & Dimensions of the Role

The post holder will follow standard College policies, guidelines and procedures, but is expected to work on their own initiative and prioritise their work load to meet tight college and external deadlines. The post holder is also expected to use their judgement and knowledge of admissions regulations and processes to deal with queries and problems on a daily basis without reference to the line manager. The post holder may also have some responsibility for planning and prioritising the work of others.

Management will continue to review structures and business processes to ensure that the college’s strategic objectives are being met. The post holder will be involved in discussions, as appropriate.

The nature of the work may require some duties to be performed in the evenings/and or weekends. The post holder also works as part of a team, providing mutual support during peak periods and ensuring that an effective service is provided as all times.

Pay: From £23,800.00 per year

Schedule:

- Flexitime

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

Work Location: In person

Reference ID: Student Support Officer