Student Support Officer

**Student Support Officer Job Description**

Waltham International College is a provider of Higher and Further Education for adults that aims to integrate the talents of its students with their visions and aspirations to support them in their success.

A position has become available for a Student Support Officer at the Birmingham Campus for an enthusiastic and motivated individual. You help to manage all aspects of student Support services, including but not limited to providing mental health support, and supporting student academic progression. This is a student-focused role and will require a level of service to students and external stakeholders. You will work closely with the Head of Higher Education, Head of Registry, Academic Lead and the Administration Supervisors. While ensuring the efficiency and effective delivery in accordance with the College’s strategies and policies which influence leading-edge practices.

**Reporting to the Student Support Officer**

**Location**:Board Street, Birmingham, B1 2HF. Occasional travel may be required

**Salary**:24,000 - 26,000

**Contract**:Full time 40 hours a week and permanent role, occasional weekend work

**Qualifications/Experience**:

- Degree essential or equivalent
- Excellent communication skills, both written and verbal
- Strong team player
- Wellbeing/Student Support Experience within an educational environment Desirable
- Enhanced DBS

**Benefits**

Staff Social Events, including sports and games night

28 days holiday Pro Rata

Annual Salary Reviews

Career Development Support

**Duties**

1. Point of contact for all student welfare enquires

2. Ensure to maintain the student experience

3. Support Students throughout their academic journey

4. Support independent, and successful learners to become career ready

5. Support student progression, retention, and student satisfaction is maintained

6. Use of communication skills and practice patience to build report with students and respond appropriately

7. Working with the Student Support and Wellbeing Lead to ensure students are safeguarded while enrolled with the college.

8. Working with the Student Support and Wellbeing Lead to arrange staff training for well-being.

9. Working with all students who have been referred or self-referred for additional mental health and emotional support. Whether by supporting them to refer to a specialist agency or providing them with a safe space they can talk.

10. Providing ongoing emotional and mental health support for students and staff who have been identified as needing the support. This includes regular face-to-face meetings and telephone contact.

11. Signposting students to relevant internal and external agencies for matters arising that cannot be dealt with in student support.

13. Implementing recommendations for those who have a DSA

14. Arranging and delivering workshops for students on well-being concerns. This includes and not limited to MH, time management, healthy relationships and prevent.

15. Reviewing and updating policies in accordance with national changes. The policies include safeguarding, prevention and e-safety.

16. Providing staff with mental health and emotional support where necessary. Giving staff a safe space, they can talk about personal issues they are struggling with and provide advice and signposting to external agencies.

17. Overseeing student well-being at the other campuses and having regular supervision with the student support worker.

18. Providing reports for relevant board meetings and attending meetings in relation to student support.

19. Work closely with internal departments with students who are at risk and make alternative arrangements for them to continue their studies.

20. Work with the registry team to identify students who may be struggling with attendance and who may require additional support.

21. Create a safe place for both students and staff to be able to discuss any concerns they may have.

22. Continue to break down the barriers to mental health and allow open discussions in a safe environment.

23. Liaise with LTU in relation to high-risk students

24. Regular review of safeguarding Policy

25. Review new ways of working and dealing with Safeguarding and mental health concerns

26. Communicate as the first point of contact with all student Representatives and maintain all records relating to the students’ reps

27. Management and maintenance of monthly Rep meetings

28. To work with Tutors to identify individuals who may require support

29. To arrange and implement regular one-to-one reviews with learners

30. Maintain and improve student stratification levels via Student Satisfaction Surveys

31. Able to drive the development of the team and self vis active CPD

32. Excellent knowledge and use of MS programmes and database systems

**Person Specification**
- Ability to manage time effectively
- To prioritize workload
- To work as a team and individually
- To undertake training as required
- Effe