Senior Assistant

Job Title Senior Assistant

Reports to: Catering Manager

**Overall Responsibilities**:

- To provide support and assistance to customers and other staff members.
- To assist in the maintenance of the kitchen and Restaurant facilities and ensure serviceability and security of tools and equipment, and ensure Health and Safety requirements are met.
- To present a professional image to all customers and presentation and serving of food to an agreed standard.

**Main Duties**:
Ø To carryout simple preparation of foods, salads, sandwiches,

Ø Ordering of food, drink and disposable supplies

Ø To be able to complete stocktakes

Ø To be able to cash up tills

Ø To assist with the setting up of the service counter, serve food and cleaning of the counter afterwards.

Ø To be able to use coffee machine & High-speed ovens

Ø To assist in the serving of meals to clients, staff and others in a courteous and professional manner.

Ø To assist in the preparation and serving of beverages to staff, clients and others.

Ø To provide assistance with special function catering and any other catering services undertaken by the kitchen.

Ø To wash crockery, cutlery, cooking and serving utensils and kitchen equipment, clean floors, walls, and surfaces and dining area.

Ø To perform in depth cleaning tasks on cleaning days.

Ø To assist in stock taking and storage of stock, including checking deliveries.

Ø To keep dirty trays in self clear trolleys to a minimum.

Ø To keep canteen/restaurant seating area clean and tidy.

Ø To carry out any other duties or projects assigned by your manager

**Customer Service**:
Ø To promote our excellent reputation and carry out our business appropriately and professionally at all times

Ø To consistently create and promote a welcoming and supportive environment for customers and all visitors

Ø To maintain the highest level of customer contact, keeping complaints to a minimum

and ensuring these are dealt with professionally and promptly and to always inform Management.

**Sales Development**:
Ø To develop additional sales through participation of theme days and other promotions.

Ø To promote secondary sales through customer contact.

Ø To report any possible sales opportunities to your Manager.

**Health & Safety**:
Ø To store and replace clean utensils and crockery.

Ø To maintain and clean the food and equipment store, as directed.

Ø To sweep and clean the floors, using correct chemicals and slippery floor notices.

Ø To store cleaning equipment.

Ø To dispose of rubbish as directed.

Ø To ensure dining area is clean and tidy using the correct cleaning product.

Ø To comply with cleaning rota as directed.

Ø To comply with all requirements regarding Health & Safety such as Company COSHH and HACCP regulations.

Ø To clean the kitchen area (floors, cookers etc.).

Ø To assist in ensuring a high level of health and safety, cleanliness and food hygiene and to ensure that safe working practices are followed. To report any problems to your Manager

**Finance**:
Ø To ensure that all financial transactions are in accordance with the financial regulations and entries are properly recorded as directed by your manager

Ø To ensure all cash handling documentation and procedures are maintained and communicated in line with BCS Ltd procedures.

Ø To be responsible for stock control and reconcile cash floats with your personal control as directed by your manager.

Ø To report suspicious occurrences to management immediately.

**Personal**:
Ø To be punctual in attendance.

Ø To attend Training and Development courses as required.

Ø To maintain high personal hygiene standards and comply with company dress standards.

Ø To report any unauthorised absences to the Manager in person as per company guidelines.

Ø To assist in the smooth running of the department at all times, especially during times of sickness, holiday etc.

**Statutory duties**:

- **Safeguarding**

To be responsible for promoting and safeguarding the welfare of children, young people and vulnerable adults and for raising any concerns in line with College procedures.
- **Equality and Diversity**:
To be responsible for promoting equality and diversity in line with College procedures.
- **Health and Safety**:
To be responsible for following health and safety requirements in line with College policy and procedures.
- **Training and development**:
To participate proactively in training and development including qualification development required in the job role.

**What you will need**:
**Qualifications/ Training**
- Knowledge of collecting monies through a cash register & PDQ machine
- Knowledge of cashing up
- Knowledge of stocktakes
- Knowledge of ordering supplies
- Level 2 Food Hygiene Certificate or equivalent
- Experience in customer care
- IT skills Word, Excel and Outlook
- Allergen training

**Job Type**: Temp to perm

**Salary**: Up to £22,500.00 per year

**Benefits**:

- Company events
- Company