Housing Assistant
2 weeks ago
Job Introduction Your role will be to provide administrative support to the Housing Services team to help meet the needs of the service.
You will accurately maintain and update relevant technical databases, client records and systems, respond appropriately to enquiries from customers and clients and act as a point of contact for customers, taking responsibility for handling enquiries through to a satisfactory conclusion.
You will provide accurate and up to date information and advice ensuring that service delivery is to the highest standards of customer care and quality. You must have a good general level of education with a sound working knowledge of the procedural and practical issues relating to customer services and be willing to undertake appropriate training.
You must be proficient in using IT word processing, database and spreadsheet packages. Experience of working in a busy environment and within a Housing Services function would be desirable.
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) -Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
- A range of salary sacrifice schemes are available
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
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