Leisure Assistant

**JOB TITLE**:
**Leisure Assistant**

**REPORTING TO**:
**Leisure Club Supervisor**

**MAIN PURPOSE OF JOB**:
To assist in the co-ordination and smooth running of the Leisure facility on a day to day basis ensuring that all areas operate in accordance with current Health and Safety legislation and E.A.P (Emergency Action Plan) whilst meeting core standards resulting in guest satisfaction


**GENERIC KEY ACCOUNTABILITIES**:
People
- To take pride in everything I do
- To consistently deliver outstanding hospitality
- To anticipate and react to the needs of our guests
- To be an ambassador for the Macdonald Brand
- To take ownership for my personal development and performance
- To contribute to the overall effectiveness and performance of my team

Product
- To consistently deliver macdonald core standards which are relevant to my role
- To maintain a safe and clean environment
- To take responsibility for understanding our products and services
- To proactively look for ways to improve or enhance the guest experience
- To use feedback to improve my personal performance whilst activity encouraging feedback from others
- To give my full to support to company initiatives

Process
- To complete and act upon training (including statutory) in line with company policy and procedures
- To follow all processes assigned to my role ensuring full compliance
- To identify any barriers or challenges which may prevent me from delivering on agreed processes
- To take responsibility for keeping up to date with any changes in my department

Profit
- To have an awareness and understanding of operational costs related to the performance of my job role
- To look for ways to protect the profit of the organisation without compromising the guest experience
- Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
- To promote the products and services to our guest at every opportunity
- Spot and act on every opportunity for sales
- To act upon any reasonable instructions from management as pertains to my job responsibilities

**JOB SPECIFIC ACCOUNTABILITIES**:

- To assist in ensuring that the facility is presented at a high standard and in accordance with set guidelines, prior to and during public opening times.
- To assist the Manager/Supervisors in ensuring that the facility is operationally compliant and with efficient controls in relation to all users within the facility.
- To ensure that pool rotations, breaks, time off pool-side etc are taken in accordance with the S.O.P.
- To take a proactive role in developing/selling Spa treatments and other activities for the Hotel.
- To provide prompt, friendly and efficient service thus ensuring the highest possible standards of customer care.
- To ensure the booking system and membership scheme is administered and maintained to a satisfactory standard.
- To undertake administrative and reception duties as required
- To handle complaints promptly and professionally demonstrating genuine care and concern for customers.
- To comply with all legal requirements in respect of health, safety and welfare of all members of staff and customers.
- To ensure customer information is up to date, available and delivered to company standards.
- To ensure that any significant risks and defects are reported immediately to the Leisure Manager.

**QUALIFIED - ADDITIONS**:

- To assist with life-saving responsibilities timorously and in accordance with NPLQ training and the facility’s E.A.P.
- To ensure that the level of cleanliness and hygiene within the pool area is acceptable and meets quality standards prior to, during and following operational hours.
- To ensure that all equipment is kept in good working order and operates safely at all times.
- To ensure that any defects or damaged equipment is reported immediately.

**KEY MEASURES**:

- Brand standard audits
- Health & Safety checks
- Guest feedback
- TripAdvisor
- Mystery guest
- EHO reports
- Financial performance

Pay: From £11.44 per hour

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership

Schedule:

- Weekend availability

Work Location: In person