Customer Assistant

Customer Assistant - Visual Merchandiser - Bishops Stortford
Temporary Contract 29/1/23 - 29/4/23
Shift Pattern:
Week 1
Mon 7.00-16.00
Tues 7.00-16.00
Thu 7.00-16.00
Fri 7.00-12.30
Sat 9.30-18.30
Week 2
Mon 7.00-16.00
Tue 7.00-16.00
Wed 9.30-18.30
Thu 7.00-16.00
Fri 7.00-12.30

**Purpose**

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

**Key Accountabilities**

**Best in town execution 80% of time spent**
- Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
- Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
- Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
- Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
- Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
- Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

**Develop brilliant people 20% of time spent**
- Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
- Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
- Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager

**Academy Visual Merchandisers**
- With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
- Consistently deliver upper quartile Best in Town standards & VM execution
- 100% execution of new initiatives

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- Wider Visual Teams
- Regional Manager
- Visual Lead
- Visual Support
- Store and Regional BIG

**TALK STRAIGHT**

**ALL IN FOR THE CUSTOMER**

**OWN IT AND GET IT DONE**

**MAKE EVERY PENNY COUNT**
- Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers - Develop brilliant people 20% of time spent - Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas - Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation - Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager - Academy Visual Merchandisers - With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard - Consistently deliver upper quartile Best in Town standards & VM execution - 100% execution of new initiatives - Key Relationships and Stakeholders - Customers - Colleagues - Store Leadership - Wider Visual Teams - Regional Manager - Visual Lead - Visual Support - Store and Regional BIG