Customer Assistant

6 days ago

Bishop's Stortford, United Kingdom Marks & Spencer Full time

Customer Assistant - Clothing and Home - Bishops Stortford
Temporary Contract
Shift Pattern:
Tuesday 06:00 - 10:00
Friday 06:00 - 10:00
Saturday 09.30 - 18.30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    6 days ago

    Bishop's Stortford, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - 14.25 hours - Temporary Contract Shift Pattern Sun 08.30-17.30 Sat 12.30-19.30 **All the details** Customer Assistant - Foods - 14.25 hours - Temporary Contract Shift Pattern Sun 08.30-17.30 Sat 12.30-19.30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who...

  • Customer Assistant

    2 weeks ago

    Bishop's Stortford, United Kingdom M&S Full time

    **Summary** Customer Assistant - In Store Bakery - Temporary Contract Shift Pattern Week 1 Mon 11.00-19.30 Tues 09.30-18.00 Thurs 09.30-18.00 Fri 11.00-19.30 Sat 09.30-18.00 Week 2 Sun 09.00-1730 Mon 09.30-18.00 Weds 09.30-18.00 Thurs 11.00-19.30 Fri 11.00-19.30 **All the details** Customer Assistant - In Store Bakery - Temporary...

  • Customer Assistant

    6 days ago

    Bishop's Stortford, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - 21 hours - Temporary Contract Shift Pattern Week 1 Tue 14.00-19..30 Thu 14.00-19..30 Fri 14.00-19..30 Sat 14.00-19..30 Week 2 Sum 12.00-17.30 Mon 14.00-19..30 Wed 14.00-19..30 Fri 14.00-19..30 **All the details** Customer Assistant - Foods - 21 hours - Temporary Contract Shift Pattern Week 1 Tue 14.00-19.30 Thu...

  • Customer Assistant

    2 weeks ago

    Bishop's Stortford, United Kingdom Marks & Spencer Full time

    Customer Assistant - Cafe - Bishops Stortford Permanent Contract Shift Pattern: Week 1: Sun 09.00-13.00 Mon 12.30-17.30 Sat 08.30-12.30 Week 2: Sun 10.00-14.00 Mon 08.30-13.30 Sat 08.30-12.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    6 days ago

    Bishop's Stortford, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations - Bishops Stortford Temporary Contract until 31/12/22 Shift Pattern: Mon 13.00-19.30 Fri 13.00-19.30 Sat 13.00-19.30 Sun 07.00-13.30 Thu 13.00-19.30 Fri 13.00-19.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    2 days ago

    Bishop's Stortford, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations - Bishops Stortford Temporary Contract Week 1 Wednesday 15.30-19.30 Friday 15.30-19.30 Saturday 15.30-19.30 Week 2 Thursday 15.30-19.30 Friday 15.30-19.30 Saturday 15.30-19.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working...

  • Customer Assistant

    2 weeks ago

    Bishop's Stortford, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations Temporary Contract Shift Pattern Week 1: Tue 5.00-11:30 Thu 5.00-11:30 Fri 5.00-11:30 Sat: 5.00-11:30 Week 2: Tue 13:00-19:30 Wed 13:00-19:30 Fri 5.00-11:30 Sat 5.00-11:30 Base rate £10.20 per hour. Plus additional £3.00 per hour unsocial premium for hours worked between 22.00-06.00 **Purpose** - To deliver a great...

  • Customer Assistant

    1 week ago

    Bishop's Stortford, United Kingdom Marks & Spencer Full time

    Customer Assistant Shift Pattern Week 1 Sun 7.00-17.30 Mon 10.30-19.30 Thurs 11.30-19.30 Fri 11.00-19.30 Wk 2 Mon 10.30-19.30 Thurs 5.00-14.00 Friday 10.30-19.30 Sat 10.30-19.30 [09:58] Brown, Michelle This role is largely Warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in...

  • Customer Assistant

    4 days ago

    Bishop's Stortford, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations Department Over 18 Permanent Contract This role is in our Backstage Operations Team, this is very physical work and full training will be given. Working Pattern Week 1 M 10.30-19.30 Thu 05.00-14.00 Fri 05.00-14.00 Sat 05.00-14.00 Week 2 Sun 07.00-17.30 Mon 11.30-19.30 Thu 11.30-19.30 Fri 10.15-19.30 **Purpose** - To deliver...

  • Customer Service Assistant

    2 weeks ago

    Bishop's Stortford, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...