Maintenance Helpdesk Executive

**The Company**
Operating in 35 countries across the world, our purpose is to be the best part of the journey.

Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

**This role is based in Rednal B45 9PZ**

**About the Role**
Are you looking to join a new and exciting team? We are looking for a Maintenance Helpdesk Executive to join our brand new team based in Birmingham.

You’ll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. The division comprises of more than 700 units across the UK including SSP units in railway stations, airports and Millie's Cookies in shopping centres.

**What you'll be Doing**
- Helpdesk duties to include answering calls, logging work orders in Agility (CRM software) & Ostara, chasing up call outs, completing call outs and detailing the engineers’ findings on the system.
- Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Agility, Ostara, Imap, Compleat, SAP.
- Advising (weekly) the updates to the OD’s, OM’s and MM on critical outstanding works.
- Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager the current status of all PPM programmes.
- Ad hoc duties to include minute taking, creating and updating spreadsheets, producing reports.
- To keep up to date on equipment issues across the business, liaising with the Contractor for any information and ensuring all urgent call outs are attended to ASAP.
- Be part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota) **additional payments in Net cost, based on daily rates.

**To be successful in this role, you will need to have**:

- Excellent customer service, interpersonal skills and telephone etiquette
- Intermediate knowledge of Microsoft Office packages which include, Word, Excel, Outlook and Power Point
- Excellent numeracy and organisational skills
- Ability to confidently liaise with all levels of management within the SSP business
- A self-motivator
- Team player
- Fluent English
- Works well under pressure
- Works to tight deadlines and timescales
- Excellent attention to detail and document accuracy
- Maintenance experience (desirable but not essential)

**What You’ll Get from Us**:
Our commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

**Belong at SSP**:
Great food and drink is diverse by nature. It’s authentic, creates great experiences and brings people together. The same goes for our DEI strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team. Spanning 6 continents, we’re very diverse when it comes to our backgrounds. But it’s so much more than that, it’s listening with humility, taking conscious action, and having the determination to do things right. True diversity, equity and inclusion can only happen when everyone feels able to bring their full self to work.

**Equal Opportunities**

**_
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome _**
**Job Reference: HO 00236