Technical Support Specialist

6 days ago

Birmingham, United Kingdom Bolt Staffing Solutions Full time

Our client is a successful, established company within the coffee industry with plans to further grow the business over the next few years. Due to the growth, they are seeking a Techincal Support Specialist to join their expanding operations.

**Overview of Role**

Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.

**Key Responsibilities**
- Provide on site technical support to our client base offering positive solutions to technical issues within a given time scale.
- Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Head of Field Services) and completing/distributing all relevant visit reports.
- Maintain good customer relations by presenting a professional, efficient and helpful service.
- Assist in the preparation and presentation of technical training courses and exhibitions when
- required.
- Provide onsite training for engineers and operators as directed by the Technical Training Manager.
- Assist in the manning of the Technical Help Desk when directed by the line manager.
- Provide cover for absence of other Technical Support Specialists as directed by the line manager.

**Required Experience/Qualifications/Skills**
- Knowledge of electro/mechanical coffee or vending equipment
- Fault Finding & Correction of coffee or vending equipment
- Excel & Powerpoint
- Worked with a help desk system
- Worked with technical database

**Benefits**
- Basic Salary - £30-32k (Depending on experience)
- Company Car
- Travel expenses
- Full company training
- Hybrid working
- Opportunites for further progression
- Generous pension plan
- Mon-Fri Schedule

**Job Types**: Full-time, Permanent

**Salary**: Up to £32,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Free or subsidised travel
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Licence/Certification:

- Full UK Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 75% (required)

Work Location: On the road

Reference ID: IND-BS

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