Technical Claims Specialist

4 days ago

Birmingham, United Kingdom Floss Agency Full time

**Job Category**:

- Financial, Legal & HR**Job Title**:

- Technical Claims Specialist**Job Reference**:

- MH**Job Location**:

- Birmingham (Hybrid)**Job Salary**:

- £27,000 - £35,000 Bonus - £1,500**Job Type**:

- Permanent**Job Title - Technical Claims Specialist**

**Department - Claims**

**Location - Birmingham**

**Salary - £27,000 - £35,000**

**Bonus - £1,500**

**Start Date - 02nd January and 05th February**

**The role**:
A claims specialist who is responsible for providing technical support to the operational teams. This will include decision making and meeting operational, financial and service requirements, open file reviews and authorisations up to £10k across the travel claims team.

You will aid in ensuring that that the quality and efficiency of service delivery is developed to meet and exceed the needs of the business and customer.

**Hours**:
Based on 35 hours per week. Shifts covering 8am to 6pm Monday to Saturday and Bank Holidays on a rota basis. However, due to the nature of this role hours may vary in line with the needs of the business.

**You will**:

- Responsible for the quality of the examiners decisions. Provide feedback to leaders and examiners on claim decision accuracy and improvements.
- Engage and support Claims handlers in making the correct claims decisions and providing technical support
- Support the Senior Technical Claims Specialist where needed
- Ability to build trust with internal and external stakeholders through technical and operational claims decision making.
- Maintain open communication with the claims managers and teams to encourage regular feedback
- Make the Senior Claims Specialist, Team Lead and Team manager aware of any customer issues which may escalate.
- Support with any escalated/VIP cases and ensure they are being handled correctly
- Involvement where necessary of potentially complicated claim related matters and assist claims personnel in decisions around claims settlements within limits assigned

We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, Corporate Social Responsibility and an Interest free season ticket loan after probation.

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