Customer Service Representative

3 days ago

Waltham Abbey, United Kingdom Reconomy Full time

Reconomy, an international circular economy specialist. Using a tech-enabled, people powered approach we have been able to support thousands of businesses across the globe to achieve their sustainability goals.

The culture that we have created at Reconomy has a strong and lasting emphasis on family, friendship and fun. We believe this culture to be highly infectious, making it far easier for new recruits and quieter team members to build their confidence, find their voice and flourish

This role is for ACM Environmental Ltd, part of Reconomy (UK) Ltd.

**Your Role as Waste & Recycling Logistics Support**

**Responsibilities**:

- Processing all service bookings through to conclusion in line with customers SLA’s.
- Responding to all queries or requests in a timely manner and ensuring sufficient resolve.
- Assisting the team and managers where required.
- Liaising with contractors to resolve queries, ensuring best level of service for customers.
- Diligently maintaining customer records pertaining to sites, services and charges within necessary systems.
- Identifying areas for improvement in process and procedures.
- Supporting other departments in resolving customer / contractors’ queries.
- Various other tasks as deemed relevant and necessary.

**Implementing ACM Culture & Values**- **ARISE.**
- Ambition - We aim to encourage & support the ambitions of our people, our teams, our company, our customers and our environment.
- Respect - We recognise & value our colleagues, clients and partners. Working on a basis of mutual trust & respect.
- Integrity - We strive to be fair, ethical & open in all our actions.
- Service - We take ownership & pride in delivering excellence in all we do.
- Environment - We are committed to protect the planet in the most innovative and environmentally friendly way.

**Other Duties**
- You may also be required to carry out additional or alternative tasks from time to time that are reasonably required of you.

Job ref: INLP

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Work Location: In person

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