Junior Customer Services Assistant
1 week ago
Based within a warehouse and office in Waltham Abbey, we are looking an individual with great customer service and experience with picking customer orders.
This is a versatile role, one that requires a flexible individual who can multitask, enjoys answering customer queries, is able to deal with a range of customers on the phone, and is able to pick bulk customer orders accurately.
This is a dynamic role which will be challenging and gratifying.
Role and Responsibilities:
- Answering customer queries by telephone
- Producing regular reports
- Picking orders in large quantities according to customers' requirements
- Processing and batching customer orders
- Sending out post to trade-in customers
- Arranging post and collections (Royal Mail, DPD and FedEx)
Essential Experience and Requirements:
- The candidate will need to show a good understanding of Microsoft Office; Word, Excel and Outlook.
- To work well within a small team and on occasion, working responsibly in a standalone position
- Coordinating with other departments to ensure customer orders are fulfilled
The hours for this role are Monday to Friday, 09:00 – 18:00, 40 hours a week.
The salary is dependent on experience and will start at £8.50 to £9.50.
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