Cad/cam Customer Service Advisor

15 hours ago

Rhyl, United Kingdom TechSoft UK Ltd Full time

**(Ideal for Product Design / Engineering Graduate or D&T School Technician)**

**About Us**

TechSoft is a leading global supplier of software, machinery, tooling, and materials, as well as general workshop equipment and resources. Our extensive and varied product range is widely used in educational settings, particularly within school Design & Technology classrooms. As a company, we are innovative and proactive in our sales approach and are committed to delivering exceptional customer service and support.

**Key responsibilities**:
2. Assist customers with CAD software queries, particularly for software like SolidWorks and TechSoft Design V3 (formerly 2D Design V2).

3. Service and repair small machines, such as knife cutters, 3D printers, and embroidery equipment (training will be provided).

4. Test new machinery, including 3D printers and laser cutters, by designing and creating sample products using CAD software like SolidWorks and TechSoft Design V3 (training available if needed).

5. Produce videos and resources demonstrating the capabilities of various machines and software.

6. Collaborate with office and warehouse staff to prepare for sales events and equipment installations.

7. Process customer orders and complete necessary online paperwork to facilitate order fulfilment.

**Preferred Skills / Experience**

2. Essential qualities include enthusiasm, a good telephone manner, excellent verbal and written communication skills, patience, and strong technical and problem-solving abilities.

3. A proactive approach, strong organisational skills, and the ability to manage time effectively are essential.

4. The role requires a high degree of initiative, flexibility, and energy.

5. Familiarity with TechSoft products is advantageous but not essential, as training will be provided.

6. Proficiency with 2D and 3D CAD software, such as SolidWorks, and basic knowledge of CNC machinery would be beneficial, though training is available for those who need it.

7. A keen interest in working with machinery and a good mechanical aptitude are highly desirable.

Aside from these “preferred skills”, a willingness to learn will be essential.

**Terms and Conditions**

1. Hours: Office hours are 37.5 hours per week - 9am to 5pm, Monday to Friday with a half hour lunch.

2. Salary: £24,000-£27,000 dependent on experience. Start Date: To Be Agreed.

3. Holidays: 25 days (plus Bank Holidays). Please note that all holidays must be taken during normal school holiday periods. In addition, 3 of the days are fixed for our Christmas closedown and at least 10 days must be taken during the normal school summer holiday period.

5. Location: This is an office-based role, and relocation may be required if necessary.

**Applications**

Join us at TechSoft and become a part of our mission to support education and innovation in Design & Technology

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Rhyl: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Sales: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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