Current jobs related to Customer Support Advisor - Stirling - CitNOW Video
-
Customer Service Advisor
2 weeks ago
Stirling, United Kingdom OPRA GROUP Full timeNew Year! New Start! Are you someone who thrives on delivering excellent customer service and enjoys being part of a supportive team? We are looking for motivated and friendly individuals to join an incredible company as a Customer Service Advisor. Benefits Comprehensive training and development opportunities Work-life balance Financial wellness Positive...
-
Customer Service Advisor
2 weeks ago
Stirling, United Kingdom OPRA GROUP Full timeNew Year! New Start! These jobs are a fantastic way to trial a new Customer Service role, and have the opportunity to extend to a full-time position! We want to hear from you today! Are you someone who thrives on delivering excellent customer service and enjoys being part of a supportive team? We are looking for motivated and friendly individuals to join an...
-
Customer Advisor
1 day ago
Stirling, United Kingdom B&Q Full time**Customer Advisor** **Part Time - 18.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.71 per hour** **B&Q Stirling** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need...
-
Stirling, United Kingdom Dobbies Garden Centres Ltd Full timeA leading garden retail company in Stirling is seeking passionate Retail Customer Advisors to deliver exceptional customer service and drive sales. You will engage with customers, assist with their queries, and maintain store standards. Ideal candidates enjoy working in a fast-paced environment, have a customer-focused attitude, and demonstrate teamwork....
-
Customer Service Advisor
7 days ago
Stirling, United Kingdom Homes For Students Full time**Customer Service Advisor** Homes for Students is the UK’s leading independent provider of student accommodation. We are currently recruiting for a part time Customer Service Advisor to join our team at its Centro House Property in Stirling. The role is for 25 hours per week workingMonday to Friday 12:30pm to 5:30pm. The role involves providing a meet...
-
Customer Care Advisor
2 weeks ago
Stirling, United Kingdom Search Consultancy Full timeDo you thrive off giving exceptional customer service? Experienced in a customer service position within the property sector? Our award winning client is passionate about finding their customers their dream home whilst providing exceptional customer service and after care. They are looking for a Customer Care Advisor to join their close knit team, this...
-
Customer Service Advisor
7 days ago
Stirling, United Kingdom RSG PLC Full time**Customer Service Advisor - Stirling** Starting at £21,500 per year** **Monday to Friday, 9am-5pm** **Hybrid remote** **Kildean Business Park, Stirling, FK9 4UE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...
-
In-Store Tech
2 weeks ago
Stirling, United Kingdom Threeuk Full timeA leading telecommunications company is seeking a Retail Customer Advisor in Stirling, UK. The role involves enhancing customer engagement and achieving performance goals through exceptional service and support. Candidates should possess strong problem-solving skills and a passion for customer service. Full training will be provided, and the company offers a...
-
Financial Services: Customer Experience Advisor
2 weeks ago
Stirling, United Kingdom OPRA GROUP Full timeA leading customer service provider in Scotland is seeking a Customer Service Advisor to join their supportive team. In this role, you will provide excellent service to clients and IFAs, embracing a dynamic work culture. No prior experience is required as full training will be provided. Ideal for individuals seeking to start their career in a...
-
Customer Services Advisor
7 days ago
Stirling, United Kingdom NFU Agency Full time**The Role**: **Customer Services Advisor** **Salary dependant on experience & suitability.** **Full time** **Permanent Contract** **Location: Stirling** **5 days a week, 8.30am till 5pm with 1 hour for lunch. (37.5 hours a week)** **Introduction to NFU Mutual**: NFU Mutual offers a wide range of products and services, including general insurance, life,...
Customer Support Advisor
2 weeks ago
**About us**
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution - for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.
**Our values**:
- We are powered by our people
- We delight our customers
- We make it happen
- We are always learning
- We are One Team
**About the role**
We are looking for a Customer Support Advisor to join our team who will provide a high level of technical support, both on the telephone and remotely, to customers and internal stakeholders for our Dealerweb product suite.
In this role, you will advise on product functionality, recording, analysing and resolving customer issues and liaising with internal stakeholders to facilitate prompt resolutions for our customers.
This role is based at our offices in Stirling, however we appreciate the importance of a positive work life balance and have a hybrid home and office working model.
**Key responsibilities include**:
- Conduct full and thorough diagnostics with end users, ensuring all cases are progressed and cleared within SLA’s
- Take ownership of cases and manage them through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
- Where appropriate, escalate tickets to the relevant internal or external team, providing a detailed synopsis of all activity to date
- Utilise support ticket software to log, monitor, update and resolve customer problems in a timely and efficient manner
- Maintain and develop product and system knowledge and skills to assist with first time call resolution
- Keep all Company documentation up to date while also writing standard operating procedures for repeated tasks
- Other administrative tasks as and when required
**We are looking for**:
- A customer-centric mindset, with a passion for delivering outstanding customer service
- A passion for technology
- Excellent problem-solving skills
- Exceptional written and spoken communication skills, with the ability to provide clear and concise resolutions to customers
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Referral programme
- Work from home
Ability to commute/relocate:
- Stirling FK8 3AH: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Stirling FK8 3AH
