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Pcs Product Sales Specialist

2 weeks ago


Remote, United Kingdom GE HEALTHCARE Full time

**Job Description Summary**: The Sales Specialist is the Clinical & Technical Sales expert for Service Sales and Accessories and is expected to differentiate these offerings conveying compelling value propositions. This role will establish & develop strong relationships with departmental, clinical and technical decision makers in their assigned accounts and provide ongoing account support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential Responsibilities**:

- Grow Service Contract, non
- Contract, Spare Parts and Accessories revenue within defined territory
- Achievement of the Quarterly & Annual Operating Plan in terms of financial performance and qualitative objectives
- Customer contact for all inquiries relating to Service Contracts, out of contract, spare parts, technical training & clinical trials where appropriate
- To work closely with Line Manager, Field Engineers, Sales Account Managers, Equipment Sales Specialists & Product Managers

**Product Clinical and Technical Expertise**:

- Establish and maintain up to date advanced product/solution expertise & capacity to explain & demo a specific technology in terms which are relevant and beneficial to customers to gain a clinical and commercial advantage
- Responsible for all clinical & technical aspects of the sales process (wing to wing) from inquiry to installation sign off
- Own & develop the contract landscape on territory ensuring ongoing customer satisfaction and renewals
- Partner with Biomedical customers to drive out of contract sales and explore new customised product offerings to customer requirements.
- Own product issue resolution in terms of customer satisfaction
- Build and maintain an in-depth knowledge of competitor product/offerings, USP’s and sales arguments.
- Develop & use a deep clinical & technical expertise to differentiate our solutions
- Understand the customers changing clinical, technical & operational issues & needs and position GE solutions accordingly (Service & Accessories)
- Understand and leverage ‘total cost of ownership’ detail & clinical papers to gain competitive advantage/enhance relationships and drive growth

**Sales Expertise**:

- Establish & develop strong relationship with departmental technical & clinical decision makers in their assigned accounts and provide on-going account support, partnership & intimacy
- Work in partnership with the regional Sales team to create viable product configurations which meet customer needs effectively & efficiently. Develop the commercial strength of our solutions by combining the strengths of our technical & product offerings
- Differentiate our products during the sales process, effectively using GE resources and product promotional materials & clinical papers to actively support the customer through their decision-making process towards a successful outcome for GE.

**Product Evaluation (Trial) Management**:

- Own and manage “Wing-to-Wing” clinical & technical product evaluations
- Support in the development and presentation of total solution proposals and respond to customers clinical/technical questions
- Deliver and own post sales clinical training along with documented training records

**Relationship Management**:

- Establish & maintain strong clinical & technical relationships with customer decision makers and influencers and provide ongoing installed base support, growing customer satisfaction and brand loyalty through regular visits/interaction
- Identify, develop and manage strategic customers/KOL relationships
- Establish strong relationships & work closely with GE staff to ensure ongoing customer intimacy & sales opportunities are maximized.

**Qualifications/Requirements**:

- Experience in EBME, Medical Engineering, a Clinical or equivalent environment, medical, healthcare or technical field (e.g. Biomedical Engineering). Medical Sales in other clinical areas.
- Excellent product & sector knowledge
- Strong product demonstration experience in a complex sales environment involving multiple decisionmakers/influencers
- Proven Customer acumen and relationship building skills in a healthcare environment
- Ability to energize, develop & build rapport at all levels within an organisation
- Demonstrate horizontal teamwork
- Ability to analyse complex customer data & develop & communicate clinically and technically sound sales solutions.
- Strong written, verbal communication & clear-thinking skills with the ability to synthesize complex issues into simple messages
- Excellent interpersonal, teaching and presentation skills
- Solid process orientation, demonstrated resource management and allocation experience, and the ability to perform multiple tasks simultaneously
- Good