Claims Administrator

We are a leading consumer law firm with our main priority to secure the highest compensation amount for our clients, ensuring that justice lands firmly on their side. With over 19 years’ experience, empathy, and expertise on hand to fight to get back what we believe people rightfully deserve. We stand tall to protect people and have gone from strength to strength, with a workforce over 100 strong and an annual turnover of over £16million.

Bott and Co are committed to being at the forefront of Road Traffic Accident Claims and leading the way in dealing with the new Whiplash Reforms being implemented on 31st May.

We are looking to recruit **First Notification of Loss Claims Handlers** into our Official Injury Claims Team.

This is an ideal start for any aspiring lawyer to kick start their career at an award winning law firm. This opportunity is a natural starting point for anyone wanting to start their journey in a Market leading Law firm.
- Taking calls from new potential clients
- Providing an outstanding level of service to new client’s and Bott and Co’s work providers
- Assessing liability and prospects of success & making a decision in terms of whether new cases can be accepted
- Identifying potential cases that can be handled outside of the OIC portal
- Submitting the claim to the new Official Injury Compensation Portal.
- Submitting Claims Notification Forms to the existing MOJ Portal
- Chasing clients for documents
- General administrative tasks
- Giving advice to clients
**Working hours**

The hours are 37.5 hours per week on a variable shift pattern, including some weekend work.
- Core business hours of 9.00 - 5.30
- Late shifts on a Rota basis covering 11.30 to 20.00.
- Flexible working pattern of weekend shifts (Saturday / Sunday / Bank Holiday) from 9:00AM - 5:00PM with time off provided in lieu.

Any requests for alternative working hours would be considered upon request. However, late shifts and weekends do form a vital part of the role and would be required on a rotational basis.

**The flexible working pattern would usually consist of a maximum of 4 week day late shifts and 2 x weekend shift (either Saturday or Sunday) per month**.

**Skills crucial to success in this role**:

- Excellent client care skills
- Administration skills
- A flexible attitude
- A team player
- A confident telephone manner
- Attention to detail and accuracy
- A professional demeanour
- Ambitious
- Appetite for learning
- Commercially minded
We anticipate this will be a fast-moving department with a ‘soft touch’ approach to dealing with new claims. This is an exceptional opportunity to be at the forefront of a new claims process, learning and developing with the team as we move forwards in the new world.

**Key notes**:
Following this, a hybrid home working pattern may be considered with a full IT set up being provided (PC, office phone etc).

Bott and Co offer a comprehensive benefits package which includes a generous bonus scheme, pension scheme, summer and Christmas parties. Alongside this, you will be entitled to 23 days holiday per annum, rising to 25, after 1 years service plus bank holidays.

Bott and Co also offer a very exciting perks card which includes discounted gym membership, discounts at local shops and eateries, plus discounted car servicing and MOT’s - to name a few.

Reference ID: FNOL0222

Part-time hours: 37.5 per week

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £21,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Cycle to work scheme
- Flexible schedule
- Work from home
Schedule:

- 8 hour shift

**Education**:

- Bachelor's (preferred)