IT Desktop Support Engineer

3 days ago


Essex, United Kingdom Proactive Appointments Full time

**IT Desktop Support Engineer - HYBRID WORKING**

We have one of our biggest customers looking for an experienced IT Desktop Support Engineer to work on a Hybrid basis.

**Key Responsibilities**
- Provide 2nd to 3rd line support for the user community across all sites for incidents.
- Responsible for the control and support of local IT infrastructure including servers, voice switches, and backbone network equipment.
- To take “ownership” and carry out administration of the local equipment rooms, including access control and physical environment i.e. air-conditioning and UPS supply.
- Manage the release of all IT hardware into sites under the auspices of the Change & Release team.
- Ensure that sufficient relevant information is gathered and maintained as part of the ticket handling process
- Forward tickets to the next level of support, if applicable
- Preform root cause analysis to support continuous improvements in service delivery and customer experience
- Maintain knowledge base to support end user self-service

**Key Requirements/Skills/Experience**
- Engaging in customer satisfaction and customer relationship management
- Relevant work experience in the related field in a high-traffic customer service setting
- Good communication skills to exchange information and deal with challenging clients or situations
- Capability to work with standard procedures in a variety of work situations and select appropriate solutions

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


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