Ticket Office Supervisor

**Role Details**
- You will be working an average of 35 hours per week. Shifts will take place between 04:40 am and 22:20 pm, including a combination of early, late and weekend.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining.
- Please note that applicants must be 18 years of age or older.
- This is a safety critical role and will be required to be physically able/ attend a medical if you are successful
- Salary for this position will be Year 1: £33,128, Full Rate £34,375

**Kickstart Your Career with Greater Anglia**

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

**Join Our Team as a Ticket Office Clerk Supervisor at Colchester North Station..**

**The Role**

A Ticket Office Clerk (Level 2) is a supervisor role, and you will oversee the running of the Ticket Office and ensuring the station is well kept and organised.

This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app. etc.

Primary responsibilities include
- Greeting customers, selling tickets, and addressing customer inquiries, emphasizing a customer service-oriented approach with a friendly demeanor.
- Support customers in using ticket machines located throughout the station and provide guidance on new ticketing technologies, including smart cards and mobile apps.
- Ensure adherence to safety, security, and cash regulations while maintaining ticket machines.
- Utilise company systems such as Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs).
- Conduct security checks as part of the station security plan (SSP), with varying frequencies depending on the station, including monitoring for left items, securing waste bins, and checking that doors are locked or secured.

**What we are looking for**
- Have a friendly, approachable demeanor with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can-do” attitude and enjoy working as part of a team
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Have familiarity using new technology such as smartphones to assist customers.

**What’s in it for you?**
- **Travel Discounts**: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too
- **International Adventures**: After 12 months, unlock discounted international travel for you and your family.
- **Exclusive Discounts**: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- **Vouchers for Loved Ones**: Get 12 annual discount vouchers for family and friends to enjoy.
- **Wellbeing Support**: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- **Pension Perks**: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- **Family-Friendly Policies**: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- **Save While You Spend**: Cycle to work and tech purchase schemes once you pass probation.

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

**Join Us and Experience**:

- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

**Ready to Bring Your G A Game?