Call Centre Supervisor

2 weeks ago

Colchester, United Kingdom Lincolnshire Property Jobs Full time

**Hybrid/Remote - Salary £27,500 per annum, plus company bonus, 22 days holiday + bank holiday.**

**About the Client**: one of the UK's most established full fibre broadband & telecoms companies

Key Benefits: private medical cover, bonus scheme, plus a range of other great benefits including Perkbox Medical, giving you 24/7 access to a doctor

We are working alongside a well-established full fibre broadband company, who have been operating for 20 years, bringing next-level broadband to rural areas of East Anglia and the East of England.

They’re currently recruiting for a Customer Service Supervisor, within the customer care team to be the ‘voice’ of County Broadband

and they’re currently on a mission to bring future ready, Hyper fast, Full
- Fibre broadband to rural communities across Essex, Cambridgeshire and East Anglia

So, an amazing opportunity to become a Customer Service Supervisor and deliver an outstanding customer experience, with one of the fastest-growing companies in the UK telecoms space with huge earnings potential

They always look for top talent and you will therefore work with the best.

**Does this sound like you?**
- Full UK Driving License
- Minimum of 2 experience in a call centre environment
- Excellent interpersonal communication skills
- Strong sense of empathy when dealing with customers - Commercial appreciation of company objectives
- Can work independently with mínimal supervision
- Previous experience of working in a customer focused environment

**What you’ll be doing day-to-day**
- Providing quality support by being engaging, friendly and confident to help us deliver a first-class end user experience for our customer
- Work with our technical support team to help diagnose and resolve reported issues and to respond to network monitoring alerts
- Work with our customer connections department to help support a smooth customer journey
- Record all information accurately against the customer record
- Update and maintain support tickets with all relevant information
- Process orders
- Book appointments for installations and service calls
- Update and maintain the engineering calendar
- Refer to engineering and installation notes for specific support cases.

**What ’s on offer for the Customer Service Supervisor?**
- Basic Salary of up to £27,500
- 22 Days holiday plus bank holidays, increases with service
- Private medical cover
- Company bonus scheme
- Enhanced maternity, paternity, and sick pay
- Access to Perkbox
- Access to Perkbox Medical, giving you 24/7 access to a doctor
- Eye care vouchers
- Pension
- Regular company events

.. and the opportunity to work for an established broadband company with a continued growth plan.
- This Customer Service Supervisor vacancy is being advertised on behalf of RecruitME who are acting as a recruitment agency._
- RecruitME is a Gold Award holder and a signatory to the Armed Forces Covenant and is committed to work alongside veterans and ex-servicemen and women._

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Colchester

Reference ID: CGcallcentre

Flextime

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