Care Contact Centre Officer

6 days ago


Atherstone, United Kingdom Mobile Care Services Ltd Full time

Duties of the role include:

- To answer, delegate and action all incoming telephone queries and issues as appropriate and in accordance with Company Policy and Procedure, and to ensure any conversations and subsequent actions are recorded
- To constantly gain, record and update information from staff in respect of Customers condition, needs, level of satisfaction and general attitude towards the service and to co-ordinate action as required.
- To co-ordinate emergency actions in the best interests of the Customer, the staff and the Company
- To monitor calls being carried out in the community via the Electronic Visiting System, check if there are any discrepancies, and record the times of calls in the database as appropriate.
- To work with the Operations Team to ensure that all Customer visits are allocated to an appropriate member of staff at the end of the working day for that evening and following morning, in all areas.
- To maintain awareness of issues and difficulties relating to Customers support and report any on-going issues/concerns to the management team, as appropriate.
- To be responsive to the needs of our community-based staff team, providing critical support and guidance on issues as they arise, either remotely or through attending visits in the Community.
- To regularly and professionally liaise with other, external Health and Social Care Professionals to provide an effective multi-disciplinary approach to the individual needs of our Customers.
- Report to necessary professional bodies and management any potential Safeguarding Issues raised.
- To update and maintain training and qualifications as and when required to meet the needs of the job role and the business to the satisfaction of the Company.
- To maintain face to face involvement with Customers and staff by carrying out personal and practical support visits in the community, as required.
- To provide front line, Community based personal and practical support visits to Customers during contingency scenarios to maintain quality and continuity within services.
Hours of work will be 40 per week on a rota basis, to include some days, evenings and weekends.

If you are interested in a position, please forward your CV or contact us on 01827 715537 for more information. We look forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: £10.00-£10.40 per hour

Schedule:

- Monday to Friday
- Weekend availability
COVID-19 considerations:
All COVID-19 safety measures in place

Application question(s):

- Do you hold a Level 2 Diploma in Health and Social Care
**Experience**:

- Care: 2 years (preferred)
Licence/Certification:

- Driving Licence (required)



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