Support Worker

1 week ago

Edinburgh, United Kingdom Blackwood Homes and Care Full time

**Salary**

£12.00 - £12.40 per hour

**Contractual hours**

32

**Basis**

Part Time

**Region**

East

**Package**

SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD

**Job category/type**

Care

**Date posted**

27/02/2025

**Job reference**

REQ00024823

**POSITIONS AVAILABLE: 32, 28 AND 24 HOURS PER WEEK**

**The service**:
**The role**:
You will be responding to calls activated by customers through their TEC (Tech Enabled Care) equipment which is a digital tablet device. You will implement safe and personalised solutions to calls, handled through video conferencing technology. There could be calls that require a physical response where assistance may be required in the customer’s home.

We need our team to be able to triage and de-escalate, supporting customers out of situations that may have occurred and to provide reassurance. You’ll be responsible, trustworthy and able to deal with a wide range of scenarios using a person-centred approach at all times. You will be experienced in using digital technology and be confident to promote a culture of digital inclusion and participation for our customers and their families.
- A passion for delivering high quality care
- Strong communication, interpersonal and IT skills
- An ability to work independently in the community and as part of a team
- A relevant qualification like an SVQ2 (although this is not essential as training will be given)
- Flexibility to work on a rota basis, including day shifts and night shifts.

Blackwood offers a range of employee benefits, including:

- Comprehensive induction and personal development opportunities
- Fully funded SVQ training on completion of probationary period
- Travel expenses and paid travel time between customer visits
- Company sick pay scheme on completion of probationary period
- 34 days’ holiday per annum, pro rata for part-time hours
- Company pension scheme and Death in Service Benefit
- Payment of PVG and SSSC registration

**Note to interested applicants**

**SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD.

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