Business Improvement Manager

**Business Improvement Manager** We are a welcoming and friendly organisation who provide homes for people who need them and services to help our customers lead better lives. We own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousandsof people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. Here's what Hiring Manager, Claire, has to say about this role: "This role has two sides - to understand what we are doing well through owning performance reporting, learning from it and driving and implementing change to make us even better; and to help usgrow as an organisation. If you are someone who is driven by making a difference and can juggle projects, be in the detail and data, work collaboratively and think strategically then this role is for you. " **What you'll get as part of the team**: - 25 days annual leave increasing by one day per year (capped at 30 days) plus bank holidays - Enhanced pension - matched contributions up to 8% - The opportunity to undertake professional training which will be funded by us, as will any relevant professional membership subscriptions - Staff benefits with Paycare - A fantastic health and benefits scheme - Benefits with Acis Perkz - a discount scheme offering hundreds of savings from food shopping to holidays - Employee recognition scheme. We ensure we recognise and thank our team with various rewards - Enhanced maternity and paternity scheme - Cycle to work scheme - Enhanced sick pay scheme - Employee Assistance Programme to give you confidential advice and support - Death in service benefit amounting to 3 times annual salary **What looks good to us**: - A Lean Six Sigma qualification or PRINCE 2 qualification, or equivalent. - Programme management qualification, or equivalent - Significant organisational development experience - Experience of working within a business development team or with teams who drive new business opportunities - Significant experience in business improvement activities, managing and embedding change, running multiple programmes and multi-disciplined project teams that has delivered solutions and results. - Experience of organisational development principles and working in a fast-moving environment with a proven track record of leading changes and delivering results. - The ability to take a vision and help the organization change to deliver it - A relationship builder at heart. You need to be comfortable being out and about in the business, working with people at all levels to gather information. **As a Business Improvement Manager a typical day might include**: - Working with senior managers from across the organisation to identify priorities, successful best practice, and opportunities to improve - Supporting new business activity with internal insight, process and delivery model development and detailed implementation plans - Working with the wider business development team to ensure new business contracts are implemented on time and embedded across the group - Gathering insight from internal sources, external best practice and new trends to lead improvements across the group - Identifying opportunities not just to improve the way we work, but to overhaul them, and help us change the shape of the organization to fit the growing needs of our customers - Working with delivery leads across the organization, identifying gaps in our day to day delivery and working with the new business development manager to identify opportunities for growth - Leading improvement priorities across the group, aligning to corporate priorities and ensuring we generate efficiencies, drive change and deliver improved customer excellence - Leading on sharing our best practice areas externally to build our reputation on innovation and growth - Work closely with the Head of IT, ensuring we maximise systems to drive efficiencies and align system improvements with process improvements - Building relationships across the whole organisation to help in making your projects successful and making sure the changes make a positive impact to our people. - Leading the governance control of all projects and improvements, ensuring we have strong oversight of all activities delivered across the group, and have a level of quality assurance, customer impact reporting on improvements at all levels - Leading the PMO function and all activities, including ensuring governance, communication, and legislative requirements are met at all times - Ensuring corporate level performance reporting is delivered with insight, deep dive analysis, and recommendations for improvements as required - Delivering on day to day project management and business analysis activity for any large scale as required - Evaluating projects and improvement to quantify benefits **Location**: Sheffield **Contract Type**: Permanent **Hours**: Full Time, 37 hours per week **Salary**: Circa £45,000 You may also have experience in the following: Business Improvement Manager, Continuous Improvement, Process Improvement, Change Management, Continuous Improvement Manager, Project Management, Service Delivery, Service Improvement Manager etc. Ref: 107 584