IT Technician Apprenticeship

**Working for Carden IT Services** Carden IT brings together a diverse team of IT experts from various professional backgrounds. From project managers to network engineers to system administrators, we take pride in being able to provide specialised help for all of your IT needs. Your role in this apprenticeship will be to support the technical support team, from our primary base in Woodingdean Business Park, Brighton with 1st/2nd line IT support and administration. - **The Package**: - At Tiro, we make great things happen for people. And that starts with you. In this role you’ll receive: - Starting salary of £16,000 (Up to £18,000 depending on level of experience) - 20 days annual leave plus bank holidays (plus day off for your birthday) - Workings hours are 37.5 hours per week (Monday to Friday with varied shift patterns between 9am-10pm. Late shifts will start after the 3rd month) - Company pension scheme - A company culture to promote work/life balance - Regular training and CPD opportunities **What will I be doing as an apprentice?** Working as part of a team you will join a fast-growing busy IT Company that provide technical support services to SMEs throughout the UK on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installationsand maintenance of the company’s growing client base, as well as work on IT projects. Throughout your apprenticeship you will have the opportunity to get stuck into various aspects the job to fully immerse yourself in what it means to be an Infrastructure Technician Apprentice. Duties include: - Answering calls and logging tickets. - Managing low level tickets such as Full hard-drives, reboots required. - Troubleshooting hardware and software issues using basic tools such as command prompt and PowerShell to maintain the safety of the companies networking infrastructure. This opportunity will allow you to develop, through study and "on the job" experience, the knowledge, and skills necessary to be a valuable IT support Technician and in doing so support our efforts to deliver an outstanding IT support service to our customers. **What could the future look like?** We will support you in your career progression, giving encouragement and providing opportunities for you to develop. Individuals can use the apprenticeship plans to jumpstart a successful career in a skilled industry through on-the-job training and online study.Our goal is to transform you into a fully competent IT Technician within the company. This is seen as an investment for the future of the company, and we can’t do it without individuals like you **Skills, Knowledge, and Expertise** **Experience** Whilst previous experience is great, we at Tiro are always open to wildcards. We’re not just interested in experience and qualifications; we’re looking for someone with the right attitude and aptitude to fit right in at Carden IT. **Qualifications** It’s about enthusiasm, not school results. In our experience the most successful apprentices are those who are driven to find out more about the sector, can be up front about what they do and don’t already know, are considerate, self-reflective, and impatientto learn the job role **About You** We’re looking for someone who is driven and determined to get what they want. You’ll need to show you can be thorough, obsessive and have strong attention to detail and observational skills. You’ll have a naturally enquiring mind and be digitally savvy. We’re looking for someone whose fearless. You’ll be brave enough to be yourself, with enough self-confidence to speak to customers and come up with quick solutions to fix the problem in hand. To succeed in this apprenticeship, you’ll need bags of enthusiasm, be a fantastic collaborator and be hungry to learn Even if that doesn’t sound quite like you, but you still think you could do a great job in the role, get in touch. We’re always open to wildcards. **So how does the apprenticeship work?** At Tiro we’re obsessed with changing lives through science and technology apprenticeships so we can’t wait to have you on board. Over 18 months, you’ll devote a minimum of 6 hours of your working week on 'off the job’ training. This can include theory training (for example, virtual lessons & online learning), alongside practical training (for example shadowing, mentoring, & time spentwriting assignments. Together this will count towards a Level 3 Information Communication Technician Apprenticeship. You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at Carden IT who together, will make sure you develop the knowledge,skills, and work habits you’ll need to succeed in your career. Being an apprentice is hands-on, so you’ll get the chance to learn things you might otherwise not have experienced in a university or college environment. The best part? You’ll be earning a salary while you gain your qualifications, meaning no huge student loans to pay back at the end of the programme