Customer Service Assistant Manager

1 day ago

Sutton, United Kingdom Konnect Personnel Ltd Full time

Our client, a leading manufacturer of radiographic imaging solutions for the medical, dental and veterinary equipment is looking to hire a Customer Service Assistant Manager (Korean Speaking).

**Responsibilities**:

- Interfacing with the client's software and practice management systems, training clients on its usage and maintenance.
- Troubleshooting systems, diagnosing and solving hardware or software issues.
- Installing and configuring hardware and software.
- Planning and recommending suitable dental imaging infrastructures for clients.
- Carrying out installations at client practices (will be assisting other CS members initially, later carrying out installations independently).
- Visiting client practices to conduct service check-ups on the client's dental X-rays and carrying out relevant paper work.
- Assisting in creating quotation for services and products and other accompanied technical ad ministrative work.
- Managing stock by ordering and sending products (spare part and accessories) to clients.
- Managing multiple cases at once.
- Liaising with Head Quarter on relevant issues and updates.
- Reporting to Technical Manager on a daily basis

**Requirements**:

- 3 or more years of relevant work experience (preferred)
- Must be fluent in both Korean and English
- Advanced MS Office (Excel/World), computer, network and maintenance skills.
- UK Full driving license holder (required)
- Eligible to full-time work in the UK
- Travelling is required in the UK / Ireland (mainly), Europe, Africa
- Excellent organisational skills and a high level of attention to detail is important.
- An alignment to the company ethos of honesty, integrity and loyalty.
- Must be physically fit to carry out heavy loading and installations of CT machines

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