Customer Service Assistant

**Employer**
- Sutton Council

**Location(s)**
- Sutton
Workplace Type
- On-site Only

**Contract Type**
- Permanent

**Working Hours**
- Part Time

**Grade**
- 3

**Hours Per Week**
- 7

**Salary Range**
- £28,521 - £30,189 (£30,630 unconsolidated maximum)

**Salary Basis**
- Per annum, pro rata'd to part-time working hours

**Actual Part Time Salary**
- £5,149.63 - £5,450.79

**Enhancements/Additional Payments**
- N/A

**Leave Entitlement**
- 26 days

**Application Deadline**

13/08/2025, 23:55

**Anticipated Interview Date(s)**
- TBC

**About the Borough**

The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes.

Sutton is continuously investing in the health, wellbeing and education of our residents and the future generation, as set out in the “Ambitious for Sutton” corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world’s leading life-science district, specialising in cancer research and treatment. Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. As we strive to improve our services and spaces for our residents as set out in the ‘Ambitious for Sutton’ corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work and raise a family.
- A front line customer role in libraries, serving the public, handling cash transaction, answering basic enquiries and carrying out routine library duties such as shelving and tidying the shelves.
- Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information.
- Provide information to customers on the availability of or use of Council services in accordance with Council procedures.
- Operate the library management ICT system requiring a degree of specialist training in order to support customers.
- The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same.
- You must be a good team player and enjoy working with a diverse range of customers and volunteers as you will be delivering the day to day library service, and will be an ambassador for providing excellent customer care as well as helping to deliver events and activities that increase visits and issues.

**About Us**

We are London Borough of Sutton Cultural Services, this team consists of Libraries and Heritage.

We are a unique team with a lot of experience within the culture sector.

Our Libraries and Heritage houses are pillars within the society and hubs for the community at large.

We welcome and encourage any and everybody within and outside of Sutton to use our facilities and have their queries dealt with by our professional customer service team.

We are always looking at innovations to improve our offer to customers.

We continue to lead the way amongst libraries and are currently looking for staff to join our team.

**Our Offer To You**

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

- A generous annual leave entitlement of 26-31 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
- Enhanced Maternity, paternity, shared parental, adoption and dependents leave
- Two volunteering days per year