Customer Service Assistant

Posted 30 May 2025

Salary £33,644

End date 06 June 2025

LocationCoventry

Job type Various

Reference034896

Job FunctionStations Team

**Our stations team at Coventry are looking for enthusiastic individuals to join the team as a Customer Service Assistant
- Retail/Floorwalker for the Talent Bank.**

At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.

Are you **PASSIONATE** about delivering excellent customer service with **INTEGRITY**? Do you have an **AMBITIOUS** drive to make a genuine difference to others?

Then THIS is THE opportunity for YOU

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are **COMMITTED** to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.

In this role you can bring your **AUTHENTIC** self to make our customers experience memorable as they travel through our stations. We want you to be you

**As a Customer Service Assistant within Retail you will**:

- Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network.
- Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.
- Guide customers through the process of purchasing tickets, assist with timetable enquiries, manage queues and support customers when using ticket machines to ensure an efficient service and smooth experience.

If there is nothing you like better than learning new things and meeting new people, then you could could be just who we are looking for.

Take a look at the full Role Profile here.

**For this role full training will be provided.**

**As well as working with a fantastic team you will also receive: -**
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us outstanding Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

**Our Avanti West Coast Values**

**Passionate-** We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

**Committed**:

- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

**Integrity**:

- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

**Ambitious**:

- We strive to be the best and are curious to new ways of working within our business and the wider industry.

**Authentic**:

- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.