Saturday Receptionist

Job Purpose

The role of the Saturday Receptionist is to:

- Ensure customers and visitors receive an immediate welcome.
- Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification
Essential
- Proof of Right to Work in the UK.
- Must be flexible covering holiday / leave and overtime when required

Experience

Skills & Knowledge

Essential
- Smart appearance.
- Competency in numeracy, literacy and IT.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:
Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Key Responsibilities
- Ensure reception area is staffed and kept tidy at all times.
- Direct customers towards the seating area and offer refreshments while they are waiting.
- Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Keep customer refreshments stocked up at all times.
- Keep customer waiting area clean and tidy and clear of crockery etc at all times, also kitchen area in showroom.
- Correctly process all outgoing post ready for despatch each evening.
- Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.

**Job Types**: Part-time, Permanent

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Weekends only

Work Location: One location