Service Advisor

1 week ago

Middlesbrough, United Kingdom Lookers Plc Full time

Overview:
**Lookers Teeside Volkswagen**

**Contract Type: Permanent, Full-Time**

**Salary: £23,000 - £26,000, plus £4,800 uncapped bonus**

**Hours: (42) Monday to Friday and Saturday mornings on a rota**

Lookers Teeside Volkswagen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of a team of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager, Chris Watson.

Chris, along with his team of experienced Service Advisors, will guide and support you in your new role allowing you to develop your skills and knowledge to establish a long and successful career in the automotive industry.

As a Service Advisor at Volkswagen, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Lookers

**Responsibilities**:

- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications:
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. You will be a great team player but be able to also work independently using your own initiative.

**About us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

  • Service Advisor

    4 days ago

    Middlesbrough, United Kingdom Venatu Consulting Ltd Full time

    Temporary to Permanent Position  We are looking for a Service Advisor to join our busy dealership on a temporary basis. As a Service Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish. The ideal Service Advisor will be confident,...

  • Service Advisor

    1 week ago

    Middlesbrough, United Kingdom Pendragon Full time

    **Service Advisor - 36 hours per week** **Evans Halshaw Renault Middlesbrough** **Competitive Salary with Bonus and excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Renault Middlesbrough? As one of the UK’s leading volume automotive retailers, we’re dedicated to...

  • Service Advisor

    2 weeks ago

    Middlesbrough, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Renault Middlesbrough** **Salary of £23,218 with £6,600 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    1 week ago

    Middlesbrough, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Middlesbrough Renault** **Salary of £23,218 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    2 weeks ago

    Middlesbrough, United Kingdom MERC SPEC Full time

    **Service Advisor** We are looking for a hard-working and attentive individual who will be our front of house in a busy garage workshop environment. Role duties include: - greeting customers in a friendly and professional manner - taking bookings for jobs - organising parts & keeping up with stock level - advising customers of costs and important...

  • Service Advisor

    6 days ago

    Middlesbrough, United Kingdom Lookers Motor Group Limited Full time

    Overview: **Location: Lookers Ford Middlesbrough** **Contract type: Permanent, full-time** **Working hours: 42 hours per week, (08:30 to 17:30 Monday to Friday, and Saturday on a rota basis 08:00 to 13:00)** **Salary: up to £26,000 per annum plus bonus!** We're looking for a Service Advisor to join the team here at Ford Middlesbrough. This role is...

  • Customer Service Advisor

    2 weeks ago

    Middlesbrough, United Kingdom ABL 1Touch Full time

    **Customer Service Advisor** Do you have a passion for delivering first class customer service? Are you a logical thinker with the ability to follow process in a methodical manner? Are you able to remain calm and adapt in changing circumstances? **What can we offer you?** - A salary of up to £28K per annum - 28 days holiday (including bank holidays) -...

  • Service Advisor

    6 days ago

    Middlesbrough, United Kingdom Lookers Motor Group Limited Full time

    OverviewLookers Middlesbrough HUBContract Type: PermanentSalary: OTE up to 38000 (uncapped) with basic of 29000 to 32000 per annum plus bonus (depending on experience)Working Hours: Monday - Friday between 8am - 5.00pm plus Saturday mornings on rota basisLookers Middlesbrough HUB is recruiting for an experienced and dedicated Service Advisor to join our...

  • Customer Service Advisor

    4 days ago

    Middlesbrough, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Middlesborough** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Weekend Customer Service Advisor

    2 weeks ago

    Middlesbrough, United Kingdom Charles Clinkard Full time

    **Weekend Part Time Customer Services Advisor Vacancy** We are looking for a **Part-Time Time Weekend Customer Services Advisor **to join our busy e-Commerce and Fulfilment team at our Head Office in Middlesbrough. The role requires someone who can work every weekend and one day during the week. Successful applicants will have the opportunity to gain...