Regional Service Delivery Manager

5 days ago


Duxford, United Kingdom SMT Full time

Can you provide best in class 'service delivery’ to regional customers within the North & Scotland? Are you looking to be part of a business that’s delivered fantastic results in 2021 and continues to expand?

SMT GB are the industry-leading distributor of Volvo Construction Equipment; always on the look-out for the best people. As our business continues to grow we now have an opportunity for a **Regional Service Delivery Manager** to join us in a newly created role within our existing structure in the North of the UK, a 160 million turnover region with a loyal customer base.

Based from home and with travel across Scotland and the North East, the role offers a unique opportunity for an experienced Regional Service Delivery Manager to provide management, leadership and direction that supports the delivery of the regional businessstrategy and plan.

This is a fantastic opportunity to join our successful business. We’re focused on employee engagement and committed to professional development, this role is being offered with a highly competitive base salary plus benefits which include: up to 10% Bonus,Electric Vehicle Car Scheme (£7,200 per annum), Pension, Bupa and Healthshield, Share save scheme, 25 days holiday plus bank holidays.

You’ll be managing all aspects of service delivery to ensure a high level of customer engagement and delivery within your region and depots, responsibilities will include:

- Leading service delivery improvements and consistency
- Contributing to the setting of regional business and performance objectives
- Ensuring high levels of Customer Satisfaction
- Delivering timely problem resolution through internal and external teams
- Involvement with goodwill warranty discussions and disputes
- Chairing and running of quarterly SHEQ meetings
- Financial and performance reporting

This is a great opportunity to join our successful business at a senior level and in a newly created role where you can really make a difference. We’re looking for someone with commercial and management experience running an aftermarket business who hasa proven ability in developing and leading large teams. You’ll need to be adept at managing commercial negotiations and developing customer relationships at all levels of a business, ensuring retention and best in class customer service. SHEQ management experienceis essential.



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