Customer Service Administrator

2 days ago


Leicester, United Kingdom SF Group Full time

Job Title: Customer Service Administrator

Contract: Full Time, Permanent

Location: LE10, Hinckley, South Leicestershire

**Salary**: £22,000 - £24,000

Start Date: ASAP - Happy to work around notice periods

The Commercial Division at SF Recruitment are actively recruiting for an experienced Administrator to join a well-established, and forward-thinking organisation.

As a Administrator, you will be responsible for ensuring the department is correctly resourced including short notice cover, highlighting absences to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis

Your daily responsibilities as an Administrator could include:

- Take inbound calls to reduce the over-flow and abandon rate for the team
- Maintain an abandon rate of above 0.60% and an SLA target of above 99%
- Update holidays, overtime, absence, early/late shifts, working patterns, lunches, out of hour schedules & Christmas and Bank Holiday cover.
- Update client records and other relevant logs as required
- Ensure client confidentiality is maintained
- Establish and maintain efficient working relationships with colleagues and clients
- Schedule departmental or team training sessions/meetings considering headcount and availability

In return, you will be offered an annual salary of between £22,000-£24,000. There are also many chances for personal growth/development and progression opportunities.



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