Lettings Officer

**Annual salary of £31,418 (FTE)**: - ** Permanent role**: - ** Full-time (35 hours),**part-time and flexible working patterns available - ** Liverpool city centre office base, hybrid working** **Proposed Interview Date**:W/C 8th September 2025 **The role** The purpose of this role is to contribute to the delivery of an effective and efficient lettings service which achieves stated relet times, consistently improving customer satisfaction levels, minimisation of void rent loss, sustainable tenancies, and financial stability of the Regenda Group. To take a role in ensuring the effective delivery of high quality, value for money, customer focussed income & lettings services, ensuring that the customer voice is heard and utilised to deliver positive outcomes. Follow housing policies and procedures effectively and understand the roles responsibilities, ensuring we remain legally compliant, whilst meeting regulatory requirements and the needs of our customers. Ensure the customer voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard. **The right fit** - Experience of working in a similar lettings-based role. - Knowledge of social housing regulations would be preferable. - Solid ICT skills, knowledge and experience of using Microsoft Office. - An excellent, customer centric approach, good interpersonal skills with an ability to develop excellent working relationships. - Be flexible, resilient and able to manage change. - The ability to operate at pace and be adaptable to changing priorities in a results driven environment. - Must be able to drive, have access to a car and hold a valid driving licence. **Who we are** Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. **Next steps** **What we offer** Regenda Homes really is a great place to work - and you don’t have to just take our word for it We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: - A range of flexible working options. - 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays. - 6 additional days for volunteering. - Up to 9% employer’s contribution to the pension scheme (match funded). - £250 annual ‘Live and Learn’ allowance to spend on learning any new skill. - Enhanced maternity, paternity and adoption pay schemes. - Employee Assistance Programme and health and wellbeing initiatives. - A wide variety of exciting learning and development opportunities. - Interest free loans to assist with the purchase of computer equipment and travel season tickets. - Monthly staff lottery scheme. **_ "We regenerate places and create opportunities for people"_** INDHP The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. PLACEHOLDER