Helpdesk Supervisor

2 weeks ago

Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is looking for a Helpdesk Supervisor for one of our clients based in Glasgow City Centre on a full-time permanent basis.

Key Responsibilities:
Team Leadership and Development:

- Recruit, coach, and motivate a team of Team Leaders.
- Deliver effective coaching, engagement, and development opportunities for leaders.
- Manage a team of up to 5 Team Leaders, providing guidance and support.

Customer Excellence:

- Motivate and support the team to drive customer excellence in every interaction.
- Provide clear directions and guidance on day-to-day helpdesk-related inquiries.
- Ensure the team meets and exceeds quality standards.

Training and Development:

- Identify training needs within the team and provide coaching to enhance skills.
- Inspire the team to succeed through continuous learning and development opportunities.

Operational Management:

- Manage the day-to-day operations of the Facilities Management Helpdesk.
- Work under pressure while handling multiple tasks efficiently.
- Analyse and present data related to helpdesk performance.

Communication and Collaboration:

- Maintain excellent verbal and written communication with team members and stakeholders.
- Collaborate effectively with other departments to resolve issues and improve processes.

Qualifications:

- Experience leading a team in a contact centre/call centre/helpdesk environment.
- Strong leadership skills with the ability to motivate and support team members.
- Excellent verbal and written communication skills.
- Ability to work under pressure and handle multiple tasks efficiently.
- Strong organisational and time management abilities.
- Proficiency in Microsoft Office packages.
- Working knowledge of Microsoft packages for data analysis and presentation.

**Job Types**: Full-time, Permanent

**Salary**: £32,000.00 per year

Work Location: In person

Reference ID: GM/AK82

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