Helpdesk Supervisor

1 week ago

Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is recruiting for Help desk Supervisor on a 12 Month FTC for a well-established company based in Glasgow.

This pivotal role entails overseeing the help desk teams to deliver outstanding service.

The Supervisor will proficiently guide and oversee all teams, always guaranteeing utmost customer care and satisfaction.

Dayshift on rotation - 7am-3pm, 8am-4pm and 9am-5pm.

Main Duties and Responsibilities:

- Ensure consistent adherence to company policies and practices.
- Coach and motivate team members to optimise their performance.
- Provide guidance and support to direct reports.
- Conduct monthly documented one-on-one meetings and evaluate team meetings.
- Administer annual appraisals for team leaders and assist them in conducting their own team assessments.
- Oversee attendance management, including welfare visits and return-to-work interviews for Service Desk colleagues.
- Execute performance management tasks such as performance improvement planning, disciplinary actions, investigations, and conducting meetings.
- Manage holiday requests and planned absences to ensure adequate coverage for all shifts (24/7) on the Service Desk.
- Identify training needs for Service Team Leaders and the entire help desk team.

Key Attributes and Skills:

- Familiarity with Help desk operations in the FM industry is advantageous.
- Prior experience in successfully leading a team is crucial.
- Proficient PC skills, including the ability to extract, organize, and present performance data.
- Excellent communication abilities, both written and verbal.
- Demonstrated focus on achieving results, taking responsibility for personal performance and that of the team.
- Aptitude for effective problem-solving and decision-making.

Company benefits:

- 33 days (6.6weeks) paid holiday for a full-time contract.
- Informal hybrid working
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Pension scheme - up to 5% matched contribution
- Company-funded Healthshield cash plan.
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

If you are ready to embrace this excellent opportunity, please forward your CV with confidence.

**Job Types**: Full-time, Fixed term contract

**Salary**: £30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift

Work Location: In person

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