Customer Service Advisor

13 hours ago

Rotherham, United Kingdom Additional Resources Ltd Full time

**Customer Service Advisor - Cycle / Outdoor Activities**

**Location: Rotherham**

**Salary: £20,000 plus benefits D.O.E. & Qualifications**

This Customer Service Advisor position offers the opportunity to work for a well-established cycle and outdoor activity retailor. Our client is an award-winning company offering huge range of bikes and outdoor sports equipment at unbeatable prices. Our clientprides themselves on supporting their customers at every level of their sporting and outdoors journey from beginners to pro athletes and our client’s aim is to create great experiences for as many people as possible, by inspiring and encouraging them to havea healthy and active lifestyle. This position offers on-site parking facilities, staff discounts and an annual of £20,000 plus benefits.

**Overview of Role**:

- To have a strong focus on providing high-quality and effective customer service to their customers.
- Follow up customer queries and complaints with agreed timescales and pro-actively respond to issues with a view of providing immediate resolution.

**Key responsibilities**:

- Capture all sales opportunities
- Follow up customer queries and complaints within agreed timescales
- Liaise with internal Departments to determine build and delivery dates.
- Liaise with delivery agents regarding deliveries and collections
- Liaise with Warehouse Operatives regarding dispatch and order statuses
- Report web and content issues to design team for correction
- Investigate missing items and orders in line with Company policy
- Follow up repairs and queries with Warranty Team
- Offer technical and sales support to customers
- Process refunds in line with Company policies
- Escalate recurring issues to Team Leader or Manager
- Pro-actively respond to customer issues with a view to providing immediate resolution
- Deliver on promises ensuring full customer satisfaction is achieved on every contact
- Record all activity as required by Departmental Team Leader
- Work to agreed key performance indicators

**Skills/ Experience**:

- Computer literate
- Providing excellent customer service
- Oral and written communication
- Being professional and flexible
- Ability to work well under pressure
- Problem solving skills
- Team Player
- Managing multiple tasks
- Meeting targets
- Administration and organisation
- Good personal presentation

**_Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003._

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