Nighthawk Administrator

4 days ago

Hastings, United Kingdom Medica Group Full time

**Salary: £6,663.46**

**Shifts Available**:

- ** 8:30am - 5pm**:

- ** SATURDAY SHIFT ONLY**

**Remote with work in office (Hastings, East Sussex) every 8/9 weeks**

**Job Role**:
This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists.

In this role you will be acting as Medica’s primary point of contact as a part of the Service Delivery Nighthawk team, working in a fast-paced environment.

**Nighthawk Call Operator key responsibilities**:

- Communicating professionally and effectively with radiographers, reporters and referrers
- Monitoring notification systems and tools, taking action based upon observations
- Support the team leader in safeguarding reporting resource
- Participate in regular individual and team development meetings
- Work closely with the technical team to resolve reporting workflow issues
- Understand and take ownership of shift specific tasks and assist team members when needed
- To diffuse and when required, escalate client complaints through appropriate channels
- Document all shift related information including summaries and breached exams
- Adhering to and maintaining knowledge of Medica accreditation standards

**Who we are**:
Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We celebrate difference and encourage everyone to be themselves at work. Join us today
- Experience of working in an office environment
- Good knowledge of office-based systems
- Customer Service experience
- Strong written and verbal communication skills
- Strong administration skills and IT literacy
- Comfortable working in a fast-paced office environment
- High level of accuracy and attention to detail

**Core Benefits for you**:

- Flexible and remote working
- ️ A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to mental health support
- Annual Bonus
- Pro-rota holiday entitlement
- ️ Group Life Assurance
- Pension
- Social events
- Sick pay

**We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.**

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

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