Customer Service Supervisor Yard/distribution

**_Gibbs & Dandy - Customer Service Supervisor (Yard/Distribution)_**

**_Based: Stevenage _**

**_Salary: Between £25,000 and £29,000 depending on experience_**

Hello and thank you for your interest in our role

Our branches are busy places, with lots going on inside and out. As a **YardCustomer Service Supervisor**, your role will be essential to keeping our branch and yard running smoothly. By overseeing the yard team to ensure customer needs are met, promoting and maximising sales and margins by providing excellentcustomer service, all whilst ensuring a safe environment that is in line with company policies and procedures, you'll be at the heart of our operations. The role is predominantly based outside, which means you'll face the cold of winter and the warmth (hopefully)of summer, but we'll provide you with the things you need to do the job, whatever the weather

Working for **Gibbs & Dandy** will mean you have no two days the same. You will have the opportunity to support and advise customers on our extensive products and service range - no matter how big or small their project is You will take pridein being an integral part of the Gibbs & Dandy mission to be 'The Most Trusted Merchant in Town'

We've been in the industry for 175 years so we can proudly say we know a thing or two about providing our customers with the tools and materials they need to complete their building projects. The Gibbs & Dandy team are a family, we value, respect and occasionallyhave the odd joke at the expense of each other - but what family doesn't? All this makes us who we are - a close knit team on a mission. But we couldn't give our customers a service they can trust without our people, and this is where you step in.

You'll join **Gibbs & Dandy in S tevenage**. This branch is a well-established and busy branch with a friendly team who offer a great service and excellent product knowledge.

**So, what are we looking for?**
- The Ability to lead, coach and develop a team
- Experience of working in a customer-focussed sales role
- A genuine enthusiasm for dealing with customers, and a 'customer 1st' attitude
- A strong focus on Health and Safety for your colleagues and customers
- The ability to build strong relationships internally and externally
- A positive team player

**What will we offer you?**

As part of Saint-Gobain ('Top Employer UK and globally' 2016-2019), here at Gibbs & Dandy we offer:

- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days' holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal

**Are Gibbs & Dandy and Saint-Gobain an Inclusive employer?**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**And what about flexibility?**

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.