Customer Service Executive

2 weeks ago

BurtononTrent, United Kingdom Pertemps Burton Commercial Full time

**Are you passionate about delivering excellent customer service and take pride in making sure customers requirements are met to the highest standard**
**Role Purpose**:
To predominantly answer incoming calls to ensure all customer requirements are met following a successful booking and to deal with any queries that arise in a timely and effective manner, managing our customers expectations and providing the best service inline with company expectations. Ensuring administration duties associated with the customers holiday arrangements are met and any requests are actioned promptly and efficiently.
**Salary: £21,500 pa
Hours: 37.5 Hours per week between Monday - Friday 9am - 7pm, Saturday 9am - 5pm and Sunday 10am - 4pm**
**Key Responsibilities**:

- Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels.
- Assist with Travel document process liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documents for their holiday.
- Admin duties - room and flight requests understanding the customers needs and liaising with the hotel/product & transport departments to ensure we can meet the customers requirements and they have any relevant
- additional costs.
- Action cancellations in line with company process ensuring all elements of the holiday is cancelled and the customer has a correct cancellation invoice.
- Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.
- Handling late booking requests (when the package is locked) including approaching the relevant departments and liaise with suppliers to ensure we can secure the holiday.
- Assist with Customer Relations issues and call outs in particular any changes to customers holiday arrangements ensuring they have all the correct revised information.
- Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre.
**Skills, Experience & Competencies**:

- Previous experience within a Customer Service environment
- Ability to work in a fast paced environment with the ability to prioritise own workload
- Excellent communicator both verbal and written with good attention to detail
- A good team player whilst able to work on own initiative
- Problem solving abilities with a pro-active approach and a positive attitude
- Good IT skills
If this sounds like the perfect role for you then click now to apply

  • Customer Service Executive

    2 weeks ago

    Burton-on-Trent, United Kingdom Capella Full time

    **Customer Service Executive** Salary dependent on experience | Permanent | Burton **About The Role** You will be working for a leading mobile phone distributor who were established in 1988 and are a reputable and recognisable company. We are looking for an upbeat, motivated & enthusiastic Customer Service Executive to join our client based in...

  • Customer Service Executive

    2 weeks ago

    Burton-on-Trent, United Kingdom Hollyfield Personnel Full time

    Due to business growth our client in the Burton area are recruiting for a Customer Service Executive to join their fun, dynamic and hardworking team on a permanent basis. The company are very much looking for employees who are passionate about delivering a service and results driven. Experience isn’t essential but attitude and passion for service delivery...

  • Customer Service Executive

    2 weeks ago

    Burton-on-Trent, United Kingdom Hollyfield Personnel Full time

    Business growth has led to our client recruiting Customer Service Executives to join their established team on a Permanent basis. This is an exciting time to join a market leader in the industry. **The Role** - Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels - Assist with document process...

  • Customer Service Executive

    1 week ago

    Burton-On-Trent, United Kingdom Pertemps Network Group Full time

    **Job Description**: C **ustomer Service Executive** **HYBRID - **Office based in Burton Upon Trent for 2 days per week and 3 days home based (on completion of training). **£21,500 Per Annum Depending on experience (21 days holiday plus statutory bank holidays)** **Full Time - Monday-Thursday 8am-4:30pm & Fri 8am-3:30pm** **Essential Duties and...

  • Customer Service Advisor

    2 weeks ago

    Burton-on-Trent, United Kingdom Hollyfield Personnel Full time

    Due to business growth our client in the Burton area are recruiting for a Customer Service Executive to join their fun, dynamic and hardworking team on a permanent basis. The company are very much looking for employees who are passionate about delivering a service and results driven. Experience isn’t essential but attitude and passion for service delivery...

  • Customer Relations Executive

    2 weeks ago

    Burton-on-Trent, United Kingdom Hollyfield Personnel Full time

    As a Customer Relations Executive your role will be to predominately respond to customer correspondence and complaints in a timely and effective manner, in line with the company expectations. Key Responsibilities: - Log & investigate customer correspondence, liaising with other areas of the business to obtain all the relevant facts. - Investigate and...

  • Customer Service Executive

    2 weeks ago

    Stoke-on-Trent, United Kingdom Allocate Software Full time

    **Customer Service Executive - £19,000** Do you thrive in a customer driven environment? What about a career where your progression is in your control? - **Free On-Site Gym**: - **Monday to Friday - Office Based**: - **Near Public Transport and Roebuck Centre**: - **£1,000 Joining bonus**: - **Full Training provided to Kickstart your career** Look...

  • Customer Service Advisor

    2 weeks ago

    Burton-On-Trent, United Kingdom Fasttrack Resources Ltd Full time

    **Customer Service Advisor** Fasttrack Resources are proud to be working in partnership with a one of the world's leading designers and manufacturers of solutions in falsework, formwork, safety and ground engineering products, who are looking to recruit for a **Customer Service Advisor** to join their team on a full time, permanent basis. **About the...

  • Customer Service Advisor

    7 days ago

    Burton-on-Trent, United Kingdom Hollyfield Personnel Full time

    If you are looking for a role that is varied, fast paced and within a successful organisation, we have the perfect position for you. Our highly regarded client based in Burton on Trent is recruiting for a Customer Service Executive to join their team. Thisbusiness work with top brand organisations and are seeing continuous growth and expansion. Along with...

  • Customer Services Executive

    3 days ago

    Newark-on-Trent, United Kingdom Novati Full time

    Customer Services Executive Role Expectation **What makes us different** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. Our people are respectful and responsible but disruptive and daring, we all want to be the best in everything we do. You might say we are a different type...