Independent Living Scheme Officer

2 weeks ago

Staple Hill, United Kingdom Bromford Full time

Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we’d love to hear from you

**About the Role**:At Bromford, as an Independent Living Scheme Officer, you’ll take the lead in managing our independent living schemes in Staple Hill and surrounding areas. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement - you’ll be at the heart of a thriving community. You’ll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project Pilot, working collaboratively with customers and members of other teams to find solutions that work for our customers in Staple Hill.

**What You’ll Be Doing**:

- Day-to-day management of 5 Independent Living Schemes, managing your own workload
- Working with other teams to ensure that communal areas and facilities are in good order
- Welcoming new customers and conducting annual Independent Living Reviews
- Having monthly contact with all customers
- Facilitating quarterly customer meetings
- Report and manage any Health and Safety issues on the schemes
- Keep accurate records, using Housing Management systems and spreadsheets
- Promote wellbeing and reduce social isolation through activities
- Ensure safeguarding procedures are followed
- Maintain accurate records and contribute to a positive team culture.

**About You**:
We’re looking for someone who is:

- **Customer-focused** with a passion for delivering excellent service
- **Empathetic and resilient**, able to handle challenging situations with care
- **Organised and proactive**, capable of working independently
- **Tech-savvy**, with experience using Microsoft Office and housing systems
- **Knowledgeable** in safeguarding, equality & diversity, and health & safety

A full, clean driving licence is essential.

**Why Bromford?**

At Bromford, we live by our DNA:

- **Be.Bold**- Empower others and challenge convention
- **Be.You**- Build real relationships through authenticity
- **Be.Honest**- Create a culture of trust and transparency
- **Be.Brilliant**- Thrive in a place where you can grow and make a difference

We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives.

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