Electronics Support Coordinator

**About the role**:
The Electronic Support Coordinator will assist with day to day running of customer accounts led by both teams. A proactive approach to contacting customers; responsible for driving an exceptional customer experience, understanding the customers business and Industry. You will be progressive in their problem solving skills and innovative to find the best way to serve the account management needs of our largest electronics customers to improve their experience and retain business.

You will develop repeat business, protect and grow existing revenue in conjunction with the Electronic Account Managers and have tenacity and resilience at the very core of their being with a sales mentality to consistently grow the business. You will work closely with Suppliers to identify opportunities to maximise profit and value to our customer base.

**Key accountabilities**:

- Creating & executing areas for RS to take share of wallet from competitors
- Creating and targeting revenue potential within identified Electronics accounts
- To build effective relationships with customers
- Use the ternary approach when making commercial decisions.
- Maintaining accurate customer records
- Creating and nurturing professional working partnership with both field based and internal stakeholders
- Responding quickly to large bills of materials to put RS in the best position possible to win.
- Understanding the fast-paced environment in which electronics customers operate and the need for quick response times for lead times, pricing and stock availability information.
- An understanding of, and/or willingness to learn, about electronic components, their terminology and associated items.
- Creating and evolving coalitions across the business departments to support the delivery of sales targets and improve customer journeys to make them as seamless as possible.
- Creating and executing a detailed understanding of the customers, markets, strategic suppliers & competitors.
- Collaborating with other departments and creating effective relationships with stakeholders to drive revenue, growth and customer satisfaction.
- To maintain service level agreements across all customer contact channels throughout operating hours
- To drive an effortless customer experience for internal and external customers
- To work towards achieving a high NES & NPS score (minimum=70%)
- To comply with all policies and procedures within RS
- To maximise conversion from quote to order

**What we’re looking for**:

- Self-motivated, flexible and organised.
- Demonstrates the ability to prioritise workloads, multi-task and act on own initiative.
- Excellent relationship builder.
- Forms positive relationships, strives for high performance and is focussed on their own personal development.
- Excellent interpersonal and communication skills.
- Demonstrable Planning, Time Management and Prioritisation skills.
- IT literate with good working knowledge of Microsoft office, especially Excel.
- Proven track record of being customer centric and driving an effortless experience.
- Adaptable and open to change for new processes.
- Ability to identify opportunities.
- Attention to detail with a right first time approach.
- Awareness and understanding of the implications of contract terms and conditions.
- Proven experience of stakeholder management and the ability to manage and influence.
- Excellent problem solving & commercial skills with the ability to analyse and negotiate best value for money supply deals.
- Proactive & highly motivated with a proven record of achieving targets/objectives.
- Exceptional interpersonal and communication skills with the ability to establish and maintain strong relationships with internal stakeholders to meet / exceed business objectives.
- Positive, resilient, enthusiastic with a can do and solution based approach.
- A strong team player, who is self-driven, with a high personal commitment to energising, building and developing a business.
- Competitive and pursuant with drive, determination and passion to win and do the right thing for the customer, the supplier and the business.
- Highly motivated to drive engagement and have a curious and inquisitive approach to finding and closing opportunities

**We are RS Group.**

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.

We want to hire the best talent, people