Experience Complaints Handler
1 day ago
**Location**: West Malling, Kent, United Kingdom
- **Earnings**: £25064.00 to £30576.00
Do you have a passion for delivering a ‘customer centric’ approach? Do you have regulatory framework knowledge of the Debt Collection industry? Do you have knowledge of DISP/FCA complaint handling regulations/expectations? If you’ve answered yes, then you could be the next Experienced Compliant Handler to join our Customer Care department whilst working remotely.
**What you can expect as a Compliant Handler**
- Salary of £25,064 to £30,576 per annum, depending on experience. Plus, a quarterly performance related bonus
- Permanent contract on a 40 hour per week rotating shift pattern, that consists of rotating work patterns 8:00-16:00 and 9:00-17:00 Monday to Friday, working one day 9:00-19:30 each week
- Remote Working
Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.
As our new Experienced Complaint Handler, you will be involved in investigating and resolving customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcomes. You will be dealing with regulators and work cases from start to finish, being able to explain the process in handling the cases and doing outcome letters, either templated or bespoke.
You will proactively escalate risks and issues arising from customer and client complaints as appropriate whilst identifying and driving improvements to prevent similar complaints arising in the future.
**Key Responsibilities include**:
- Ensure customers are treated in a fair and consistent manner
- Manage the process relating to customer complaints and/or disputes
- Take ownership of individual cases from receipt to conclusion
- Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with The Financial Conduct Authority and Treating Customers Fairly principles
- Ensure all complaints are handled within FCA guidelines and timescales
- Ensure that responses are clear and demonstrate that a thorough investigation has been undertaken
- Ensure KPI’s and Quality Audit results are consistently achieving expectations
**What we need from you**:
- Previous complaint or dispute handing and investigation experience, ideally within a regulated, financial services environment
- Customer focused individual
- Ability to handle a varying demanding workload
- Ability to work to tight deadlines whilst maintaining a high level of accuracy
- Ability to thrive in a busy, fast paced environment
- Excellent verbal and written communication
**What happens next?**
**Working for Cabot**:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.
-
Complaint Handler
5 days ago
West Malling, United Kingdom Trooli Full time**About the role**: We are seeking a Complaint Handler to join us, who will be responsible for managing and resolving complaints from our service provider partners and members of the public. If you are interested in this role, we would love to hear from you! **Day to day duties**: - Investigate and resolve issues, ensuring a fair and satisfactory outcome...
-
Dispute Handler
1 day ago
West Malling, United Kingdom Cabot Financial Full time**Location**: West Malling, Kent, United Kingdom - **Earnings**: £25896.00 to £30576.00 At Cabot, we pride ourselves on being the best at what we do, and we recognise that it’s the people that make the difference to any organisation. So, are you ready for a new challenge?! As we are on the lookout for a Dispute Handler to join our Customer Care on a...
-
New Claims Administrator/handler
7 days ago
West Malling, United Kingdom Woodgate & Clark Full time**New Claims Administrator/Handler** **Job Type**: Full Time, Permanent **Location**: West Malling, Kent **Working Hours**:37.5 hours per week, Monday - Friday **Salary**: Competitive **Benefits** - A competitive base salary based on your level of experience & qualifications - Contributory Company Pension - Life assurance x 4 annual basic salary -...
-
Motor Injury Claims Handler
24 hours ago
West Yorkshire, United Kingdom Adjusting Appointments Limited Full time**Motor Injury Claims Handler - UK - Remote working - up to £25k per annum plus up to 10% bonus, customer review cash incentives, support towards industry qualifications** Due to growth and expansion an established Claims Management Organisation providing a first class claims service throughout the UK are now seeking an experienced Motor Injury Claims...
-
Customer Complaints Case Handler
1 week ago
West Bridgford, United Kingdom Capital One UK Full timeNottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Complaints Case HandlerSalary of £27,000About this roleOur Complaints Resolution team are the customer advocates at the heart of our operation.If the following job requirements and experience match your skills, please ensure you apply promptly.They are here to solve problems...
-
Customer Complaints Case Handler
2 weeks ago
West Bridgford, United Kingdom Capital One UK Full timeNottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Complaints Case HandlerSalary of £27,000About this roleOur Complaints Resolution team are the customer advocates at the heart of our operation. If the following job requirements and experience match your skills, please ensure you apply promptly. They are here to solve...
-
Pensions Call Handler
24 hours ago
West Sussex, United Kingdom Alexander Lloyd Full timePensions Call Handler Within this role you will be responsible for providing excellent customer service to Pension members via telephone and written communication. - Provide frontline support services to the servicing teams within the Customer Services Division - To identify work requests and correspondence type's setting them up correctly to ensure we...
-
Complaints; Customer Relations Officer
2 weeks ago
North West London, United Kingdom Origin Housing Full time**Salary**: £39,611pa **Location**: Flexible working arrangements with office attendance when required. Head Office at Euston, London NW **Contractual Hours**: 37 hours per week **About the Vacancy** Are you an exceptional Complaints; Customer Relations Officer? **Origin - shaping communities; building lives** Origin exists to make change happen for the...
-
Household Claims Handler
24 hours ago
West Bromwich, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time**CLAIMS HANDLER - HOUSEHOLD AND PROPERTY** **Location : Based in West Bromwich** **Salary: £20,000 to £23,000 depending on experience** We are currently looking to recruit an experienced Claims Handler for our client, a large Claims Management company based on the outskirts of Birmingham City Centre. As a Claims Handler, you will be expected to handle...
-
Account Handler
2 weeks ago
West Midlands, United Kingdom Ardonagh Full time**Insurance Account Handler**: - Towergate West Midlands - ARDDY893247 Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Towergate West Midlands. Joining us as an Insurance Account...