Italian Customer Support Advisor Remote Uk

2 days ago

Bournemouth, United Kingdom Mploy Staffing Solutions Full time

**Italian/English Customer Support Advisor (REMOTE UK)
Would you consider yourself a well-rounded character that enjoys dealing with people? Are you looking for a challenging position that will draw upon your attributes, skills and experience? Conduent might just be the place for your next exciting adventure. Youwill join a dynamic team who have a significant impact on how our business meets its goals and objectives and will be exposed to a multi cultured and enlightened global organisation.
We have an immediate opportunity for Customer Support Advisors with fluent written and spoken Italian/English language skills to join our business. You will need to demonstrate previous experience of dealing with customers and the general public; this couldinclude experience within Hospitality, Retail or any other Customer Service position.
With a UK workforce of around 700 employees, providing more than 20 different languages, every month we help millions of people stay connected by providing Business Process Outsourcing solutions to many of the world’s leading and most prestigious mobile operatorsand manufacturers.
**What you'll be doing**:

- Accurately log customer and product information into our system
- Proactively develop skills and knowledge through effective use of systems
- Share knowledge gained with team through effective knowledge transfer
- Maintain a high standard in personal KPI targets as defined
- Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
- Achieve customer targets by resolving customer issues in a timely manner
- Knowledge proactively shared with the business and captured in a formal manner

**What we’re looking for**:

- Proven experience of delivering customer excellence
- Excellent written and verbal communication skills in Italian/English language
- Analytical thinker with problem solving skills
- Comfortable with technology and relish new opportunities
- Ability to self-manage

**Remote working requirements**:

- A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:

- Minimum Download speed - 10Mbps, Minimum Upload Speed - 1Mbps
- Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.
- You will need a desk and suitable chair to work from comfortably and professionally.
- Prior to your first day with us, we will provide you with the technology necessary to perform your role.

**Additional Information**
£21,716.20 per annum plus bonus with an opportunity to earn an additional £1066.70 result-based bonus
£500 Joining Bonus
Guaranteed 40 Hours per week on a rota basis Monday - Friday 8am - 16:30, working 1 in 4 weekends 9:00 - 17:30
5 out of 7 days to be worked per week

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