Hotel Booking Agent

1 day ago

Torquay, United Kingdom TLH Leisure Resort Full time

**Hotel Reservation Agent - TLH Leisure Resort**

It’s an exciting time to join our TEAM at TLH Leisure Resorts, which includes the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels. We’re on a mission to be the Number One choice for all Hotel Based Leisure in Torquay with an ambition to be busy 365 days a year Our Star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

We have a vacancy for a Hotel Booking Agent within our private reservations department. The key responsibility of the Hotel Booking Agent is to answer in-bound telephone calls and providing an excellent service to our customers. This is a back of house office based role rather than a front desk customer facing role.

**Your responsibilities will include**:

- To maximize revenue by converting enquiries, recognising business prospects and taking every opportunity to up sell, including promoting premium bookings and re-books
- To ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly onto the system.
- To liaise with hotel Receptions to ensure the best service is provided to our customers.
- To ensure that all your work meets company standards and is according to training given;
- To undertake general administration duties and day to day duties of the department
- To attend training sessions, and team meetings as required and to be involved and contribute to these.
- Knowledge of hospitality and catering industry an advantage, or knowledge of call centre or office customer contact role but neither are essential. Your attitude and personality will be more important.
- Service - Excellent written and verbal skills, creating a great first impression for our guests
- Teamwork - A team player with a strong work ethic and good initiative
- Attitude - Maintaining a positive and professional attitude
- Respect - Acting in a respectful way to all other members of the TLH team
- Safe and Sustainable - Abiding by all health and safety regulation to create a safe working environment

**What we have to offer**:
We are more than just a job and we believe in providing our teams with exceptional company benefits including:

- Free use of the leisure facilities (during selected times)
- Discounted use of Aztec Spa facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and families
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty

**Hours and Rate of pay**:
£9.79 p/h Full time 40 hours over 5 days, you must be available to work a mix of days and shifts including weekends. The reservations office opening hours are 8.30am - 6.00pm.

**About TLH Leisure Resort**

TLH Leisure Resort, based in the heart of Torquay, comprises 4 inter-linked hotels on a single site offering a range of accommodation, with shared entertainment. The well renowned Aztec Leisure brand is the jewel in the crown, offering unique leisure and spa facilities to guests and locals.

**Ready to apply?**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.79 per hour

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